Diego Sevilla
West Wendover,NV
Summary
Dynamic Assistant Manager with a proven track record at Lee's Discount Liquor, excelling in customer service and team leadership. Enhanced operational efficiency through strategic planning and staff training, resulting in improved customer satisfaction. Skilled in money handling and problem-solving, fostering a collaborative environment that drives business growth. Also, I speak Spanish as my first language.
Overview
2026
2026
years of professional experience
Work History
Assistant Manager
Lee's Discount Liquor
West Wendover, NV
07.2020 - Current
- Assisted in daily operations to ensure workflow efficiency and customer satisfaction.
- Trained new staff on store policies, procedures, and product knowledge.
- Coordinated inventory management processes to maintain optimal stock levels.
- Implemented promotional strategies to enhance customer engagement and sales performance.
- Monitored cash handling procedures for accuracy and compliance with company standards.
- Resolved customer inquiries and complaints effectively, enhancing service quality.
- Collaborated with management to streamline operational processes and increase productivity.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Bartender
Southern Xposure
West Wendover, NV
08.2019 - Current
- Crafted and served cocktails, enhancing customer satisfaction through quality drink preparation.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Server
Nugget Casino
West Wendover, NV
08.2017 - 2019
- Delivered exceptional customer service in high-volume dining environment.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Trained new servers on menu offerings and restaurant procedures.
- Maintained cleanliness and organization of dining area throughout shifts.
- Served food and beverages promptly with focused attention to customer needs.
Assistant Manager
Pizza Hut
West Wendover, NV
2011 - 2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Education
High School Diploma -
UdeG
MexicoSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Staff training and development
- Staff management
- Employee scheduling
- Strategic planning
Timeline
Assistant Manager
Lee's Discount Liquor
07.2020 - Current
Bartender
Southern Xposure
08.2019 - Current
Server
Nugget Casino
08.2017 - 2019
Assistant Manager
Pizza Hut
2011 - 2017
High School Diploma -
UdeG