Diego Smith
Converse,TX
Summary
Dedicated professional with strong customer service skills in retail and healthcare. Experienced in managing patient records and ensuring compliance with HIPAA regulations. Committed to enhancing patient care and satisfaction.
Overview
2
2
Languages
1
1
Certification
4
4
years of professional experience
Work History
Certified Medical Assistant Extern
Texas Liver Institute
San Antonio, Texas
02.2024 - 03.2024
- Performed patient intake procedures such as taking vital signs, medical histories, and preparing patients for examinations.
- Assisted in patient intake and medical history documentation.
- Supported physicians during patient examinations and procedures.
- Managed patient records using electronic health record systems.
- Educated patients on treatment plans and follow-up care instructions.
- Coordinated communications between patients and medical staff effectively.
- Followed HIPAA guidelines when handling confidential patient information.
- Prepared examination rooms and ensured proper sanitation protocols.
- Ensured exam rooms were properly stocked with supplies and equipment necessary for patient care.
- Assisted with scheduling appointments, tests, and follow-up visits via phone or computer system.
- Demonstrated knowledge of infection control protocols such as proper handwashing techniques and sterilization methods.
Retail Sales Associate
Walmart
Converse, Texas
11.2022 - Current
- Provided exceptional customer service to enhance the shopping experience.
- Welcomed customers to enhance their shopping experience. Offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with product selection and inquiries.
- Assisted customers with finding the right product for their needs.
- Handled customer complaints and resolved issues promptly.
- Resolved customer complaints professionally to maintain a positive shopping environment.
- Remained composed during conflicts to effectively address customer concerns. Applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained clean and organized sales floor displays.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Participated in inventory management and restocking processes.
- Collaborated with team members to achieve daily sales goals.
Education
Associate of Applied Science - Nursing
St. Philips College
San Antonio, TX08-2026
Medical Assistant - Health Sciences
Pima Medical Institute
San Antonio, TX04-2024
High School Diploma -
Judson High School
Converse, TX05-2021
Skills
- EHR management
- Vital signs monitoring
- Sterile technique
- Infection control procedures
- HIPAA compliance
- Monitoring patient progress
- Appointment scheduling
- Biohazard disposal
- Assisted in Biopsy
- Patient communication
- Phone equate
- Patient education
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- Nationally Registered Certified Medical Assistant - NRCMA
Accomplishments
- National Honor Society - Invited for membership - March 2026
Timeline
Certified Medical Assistant Extern
Texas Liver Institute
02.2024 - 03.2024
Retail Sales Associate
Walmart
11.2022 - Current
Associate of Applied Science - Nursing
St. Philips College
Medical Assistant - Health Sciences
Pima Medical Institute
High School Diploma -
Judson High School