Customer services
Diego Ulysse
West Palm Beach,FL
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Customer Service Representative
Verizon
West Palm Beach, FL
01.2016 - 12.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recorded account information to open new customer accounts.
- Collected and analyzed customer information to prepare product or service reports.
- Processed customer adjustments to maintain financial accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Trained new personnel regarding company operations, policies and services.
- Welcomed, greeted and assisted guests in high-traffic store, generating $Amount of dollars in business.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction Number%.
- Validated Type and Type paperwork to boost Area of expertise efficiency.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Cross-trained and backed up other customer service managers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Education
Bachelor - History And Philosophy of Science And Technology
Miami University
Oxford, OH 12.2016 - 06.2020
Skills
Sales expertise
undefinedInterests
Timeline
Bachelor - History And Philosophy of Science And Technology
Miami University
12.2016 - 06.2020
Customer Service Representative
Verizon
01.2016 - 12.2022
Similar Profiles
Mohd SulemaanMohd Sulemaan
Engineer-2nd at VerizonEngineer-2nd at Verizon
James W ScoffieldJames W Scoffield
Principal Engineer-Planning & Design at VerizonPrincipal Engineer-Planning & Design at Verizon
Marjorie Haro BarretoMarjorie Haro Barreto
Retail Sales Consultant at VerizonRetail Sales Consultant at Verizon
Mariam MagareMariam Magare
Solutions Specialist at VerizonSolutions Specialist at Verizon
Thaddeus RobersonThaddeus Roberson
Air Operations Supervisor at Norwegian Cruise Line Holdings LTDAir Operations Supervisor at Norwegian Cruise Line Holdings LTD