Customer services
Diego Ulysse
West Palm Beach,FL
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Customer Service Representative
Verizon
West Palm Beach, FL
01.2016 - 12.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recorded account information to open new customer accounts.
- Collected and analyzed customer information to prepare product or service reports.
- Processed customer adjustments to maintain financial accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Trained new personnel regarding company operations, policies and services.
- Welcomed, greeted and assisted guests in high-traffic store, generating $Amount of dollars in business.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction Number%.
- Validated Type and Type paperwork to boost Area of expertise efficiency.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Cross-trained and backed up other customer service managers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Education
Bachelor - History And Philosophy of Science And Technology
Miami University
Oxford, OH 12.2016 - 06.2020
Skills
Sales expertise
Interests
Timeline
Bachelor - History And Philosophy of Science And Technology
Miami University
12.2016 - 06.2020
Customer Service Representative
Verizon
01.2016 - 12.2022