Overview
Work History
Education
Skills
Interests
Timeline
CustomerServiceRepresentative

Diego Ulysse

West Palm Beach,FL

Overview

7
7
years of professional experience
3
3
years of post-secondary education
1
1
Language

Work History

Customer Service Representative

Verizon
West Palm Beach, FL
01.2016 - 12.2022
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Recorded account information to open new customer accounts.
  • Collected and analyzed customer information to prepare product or service reports.
  • Processed customer adjustments to maintain financial accounts.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Trained new personnel regarding company operations, policies and services.
  • Welcomed, greeted and assisted guests in high-traffic store, generating $Amount of dollars in business.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction Number%.
  • Validated Type and Type paperwork to boost Area of expertise efficiency.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Cross-trained and backed up other customer service managers.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.

Education

Bachelor - History And Philosophy of Science And Technology

Miami University
Oxford, OH
12.2016 - 06.2020

Skills

Sales expertise

Report preparation

Strategic sales knowledge

Shipping procedures understanding

Creative problem solving

Retail materials management

Money handling abilities

Account management

Administrative support

Stock management

International sales support

Staff education and training

Professional telephone demeanor

Retail store support

Multi-line phone talent

Interests

Customer services

Timeline

Bachelor - History And Philosophy of Science And Technology

Miami University
12.2016 - 06.2020

Customer Service Representative

Verizon
01.2016 - 12.2022
Diego Ulysse