Diego Vasquez
San Francisco,CA
Summary
Dynamic hospitality professional with extensive experience at The Broadmoor Hotel, excelling in front desk operations and guest relations. Proven ability to enhance customer satisfaction through effective communication and team collaboration. Skilled in inventory management and delivering exceptional service, ensuring seamless guest experiences and operational efficiency.
Overview
3
3
years of professional experience
Education
Estudiante - Idiomas
City College of San Francisco
San Francisco, CAWork History
Front Desk Agent
The Monroe Residence Club
San Francisco, CA
08.2025 - 02.2026
- Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
- Coordinated room assignments and reservations using property management systems effectively.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Trained new staff on front desk procedures and best practices for guest relations.
- Streamlined communication between departments to enhance overall guest satisfaction.
Prep Line Cook
The Broadmoor Hotel
San Francisco, CA
06.2023 - 09.2025
- Prepared ingredients by chopping, slicing, and dicing in accordance with standardized recipes.
- Maintained cleanliness and organization of workstations to comply with health and safety regulations.
- Assisted chefs in meal preparation by efficiently assembling dishes during peak service hours.
- Operated kitchen equipment such as slicers, mixers, and ovens while adhering to safety protocols.
- Collaborated with team members to ensure timely delivery of high-quality meals to guests.
- Followed portion control guidelines to minimize waste and maintain ingredient inventory levels.
Dishwasher
The Broadmoor Hotel
San Francisco, CA
12.2022 - 06.2025
- Operated dishwashing equipment to maintain cleanliness and efficiency in high-volume kitchen environment.
- Collaborated with kitchen staff to ensure timely availability of clean dishes and utensils.
- Maintained sanitation standards by cleaning and sanitizing work areas and equipment regularly.
- Assisted in training new team members on proper dishwashing techniques and safety protocols.
Skills
Front desk operations
Guest relations
Customer service
Room assignments
Team collaboration
Inventory management
Guest services
Languages
Inglés
Limited Working
Timeline
Front Desk Agent
The Monroe Residence Club
08.2025 - 02.2026
Prep Line Cook
The Broadmoor Hotel
06.2023 - 09.2025
Dishwasher
The Broadmoor Hotel
12.2022 - 06.2025
Estudiante - Idiomas
City College of San Francisco