Diego Zapata
Chula Vista,United States
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
4
4
years of professional experience
Work History
Barista
Jaunt Coffee Roasters
02.2023 - 08.2023
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Controlled line and crowd with quick, efficient service.
Barista Lead
Blue Bottle Coffee
11.2019 - 11.2022
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Trained new employees and delegated daily tasks and responsibilities.
- Conducted performance reviews and provided staff with feedback and guidance.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
Education
Associate of Arts - Social And Behavioral Science
Southwestern College
Chula Vista, CA06.2016
Skills
- Food Preparation and Safety
- Safe Food Handling Practices
- Adaptive and Creative
- Cash Register Operation
- Drink Consistency
- Station Preparation
- Hospitality and Accommodation
- Coffee and Tea Expertise
- Team Player
Languages
Spanish
Native or Bilingual
Timeline
Barista
Jaunt Coffee Roasters
02.2023 - 08.2023
Barista Lead
Blue Bottle Coffee
11.2019 - 11.2022
Associate of Arts - Social And Behavioral Science
Southwestern College
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