Diego Aron Parada- Barron
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Personal Loan Specialist
Discover Financial
03.2023 - Current
- Educate borrowers on available loan options, empowering them to make informed decisions about their financial future.
- Develope strong relationships with customers, fostering trust in our services and increasing repeat business.
- Provide exceptional customer service, addressing client inquiries and concerns promptly and professionally.
Member Concierge
HomeAdvantage Real Estate Services
07.2021 - 01.2023
- Engaged with credit union members via phone calls, email, and text to get connected with real estate agents to assist with buying/selling throughout the country.
- Followed up with credit union members and real estate agents to insure satisfaction between both parties.
- Reported member interaction outcomes through Microsoft Excel.
Shipping Clerk/Office Administrator
JRM Manufacture
09.2020 - 07.2021
- Box up and ship manufactured AK rifles, custom rifles, and other gun related items via USPS or UPS.
- Enter rife data into software (GunStore Master) to stay in compliance of the Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF).
- Complete audits to make sure inventory and data match.
- Help with workshop and supervisor errands such as bank transactions, pick up/ drop off items, send and receive emails, etc.
Customer Service Representative/New Hire Training
Mr. Cooper Mortgage
07.2017 - 05.2020
- Inbound/ Outbound calls regarding mortgage services such as escrow inquiries, private mortgage insurance removal, and refinance/ new-purchase solicitations, etc.
- Assisted with new hire training in a classroom environment. Worked one on one with agents on the phone, and helped agents with loan servicing inquiries. Provided agent coaching as needed for development.
- Inbound/Outbound calls from customer service representatives when customer requests to speak a with higher up. Accomplish to de-escalate situations and find a resolution for the customer.
Education
High School Diploma -
South Ridge High School
Phoenix, AZSkills
Bilingual (Spanish)
Efficient and accurate
Proficient in Microsoft Office
Excellent data entry skills
Timeline
Personal Loan Specialist
Discover Financial
03.2023 - Current
Member Concierge
HomeAdvantage Real Estate Services
07.2021 - 01.2023
Shipping Clerk/Office Administrator
JRM Manufacture
09.2020 - 07.2021
Customer Service Representative/New Hire Training
Mr. Cooper Mortgage
07.2017 - 05.2020
High School Diploma -
South Ridge High School
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