Dielinda Garrett
Customer Service Representative
Fort Worth,TX
Summary
Dynamic customer service professional with a proven track record at Family Dollar, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Experienced in managing high-pressure situations and leading security teams, ensuring safety and compliance while implementing effective protocols. Skilled in data entry and committed to excellence in service delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Family Dollar
01.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Security Supervisor
Allied Universal Security Services
12.2017 - 01.2025
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
- Developed and implemented strategies to prevent and respond to security incidents.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
Education
Associate of Business Administration -
Kennedy King
East Chicago, IN05-2011
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Supervised team of 12 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- ACE - Adobe Certified Expert, Photoshop
Languages
English
Full Professional
Interests
- Community Cleanup
- I enjoy helping others and giving back to the community
- Offering time and support to shelters for the homeless, women, and animals
- Crafting and DIY Projects
- I like working with my hands and fixing things
- Virtual Reality
- Swimming
- Passionate about balancing physical health with mental and emotional wellness
- Homelessness Outreach
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteOn-SiteImportant To Me
Career advancementWork-life balanceWork from home optionPaid time offPaid sick leaveFlexible work hours401k matchHealthcare benefitsQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Software
Microsoft Word
Microsoft Excel
Windows
Timeline
Customer Service Representative
Family Dollar
01.2025 - Current
Security Supervisor
Allied Universal Security Services
12.2017 - 01.2025
Associate of Business Administration -
Kennedy King
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