Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Diem Amy Ho

Cartersville,GA

Summary

Outgoing worker with exceptional social skills, communication abilities, and customer service background. Listens very closely and is always wanting to help. A team player that is dedicated to making the workplace flow easier. Fast learner that is loyal to their workplace.

Overview

3
3
years of professional experience

Work History

Barista

City Creamery
04.2022 - Current
  • Diverse job: ice cream scooper, coffee barista, bubble tea barista, sales, cashier
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Recommended products based on solid understanding of individual customer needs and preferences.

Physical Therapy Student Intern

Atrium Healthcare
01.2022 - 05.2022
  • Taught patients how to live within limits of capabilities and celebrated successes.
  • Responded to established emergency procedures to promote patient safety and care.
  • Used pain management and relaxation techniques to reduce discomfort and stress.
  • Monitored patient progress and adjusted treatment plans accordingly.
  • Educated patients on proper body mechanics and injury prevention to avoid risk of re-injury.
  • Educated families and patients on proper body mechanics and self-care practices to improve long-term outcomes.

Poll Worker

Floyd County Board Of Elections
11.2020 - 05.2022
  • Checked addresses, IDs and registration cards.
  • Issued ballots and provided instruction on how to correctly mark choices.
  • Set up, monitored and maintained polling equipment.
  • Addressed voter questions and concerns.
  • Opened and closed polling booths.
  • Prepared, cleaned and maintained polling stations.
  • Attended appropriate training sessions and information briefings.
  • Maintained ballot secrecy and confidentiality.
  • Posted signs, instructions and statutory notices for incoming voters to see.

Education

Bachelor of Arts - Elementary Education

University of West Georgia
Carrollton, GA
12.2025

Skills

  • Adaptable and Flexible
  • Clean
  • Efficient
  • Listening Skills
  • Multitasking Strengths
  • Bilingual (Vietnamese)
  • Conflict Resolution
  • Restock Shelves

Languages

Vietnamese
Native or Bilingual

Timeline

Barista

City Creamery
04.2022 - Current

Physical Therapy Student Intern

Atrium Healthcare
01.2022 - 05.2022

Poll Worker

Floyd County Board Of Elections
11.2020 - 05.2022

Bachelor of Arts - Elementary Education

University of West Georgia

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Diem Amy Ho