Dien Dang Tran
Glendale,AZ
Summary
Results-driven Service Manager known for exceptional productivity and efficient task completion. Specialize in customer relationship management, operational leadership, and process optimization to enhance service delivery. Excel in communication, problem-solving, and team collaboration, ensuring smooth operations and high customer satisfaction levels.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Manager
Cushman & Wakefield
Glendale, Arizona
06.2024 - Current
- Scheduled and coordinated preventative maintenance activities to ensure equipment reliability.
- Worked closely with vendors and suppliers to purchase spare parts at competitive prices.
- Assisted in training new hires on proper operation and maintenance techniques for various types of machinery.
- Developed and implemented safety procedures to ensure compliance with OSHA regulations.
- Analyzed current procedures used by technicians during repairs and installations, making recommendations for improvements where applicable.
- Conducted regular inspections of all equipment in the facility to identify any potential problems before they became serious issues.
- Provided technical support to operations staff as needed to resolve complex problems with equipment or processes.
- Ensured that safety regulations were followed by employees while performing maintenance tasks.
- Monitored and evaluated the performance of personnel in the maintenance department, providing guidance and coaching when necessary.
- Coordinated with vendors and contractors to ensure timely completion of projects.
- Researched new products or services that would enhance the company's ability to maintain its competitive edge in the industry.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Oversaw team in completing job tasks quickly and accurately with appropriate use of instruments and tools.
Service Manager
RPM living
Phoenix, AZ
06.2023 - 06.2024
Service Manager
Pinnacle Living
Tempe, AZ
01.2018 - 06.2023
Service Manger
Celtic management
Chandler , AZ
08.2019 - 12.2019
Education
Economics
Pheonix Collage
Arizona 01-2003
Skills
- Employee Training and Development
- Workplace Safety
- Schedule Management
- Inventory Management
- Work Planning and Prioritization
- Project Planning
- New Employee Hiring
- Staff Supervision
- Shift Scheduling
- Relationship Building
- Policy and Procedure Enforcement
- Conflict Resolution
- Budget Control
- Service Quality Management
- Goal-Oriented
- Preventive Maintenance
- Positive Attitude
Certification
- EPA universal
Timeline
Service Manager
Cushman & Wakefield
06.2024 - Current
Service Manager
RPM living
06.2023 - 06.2024
Service Manger
Celtic management
08.2019 - 12.2019
Service Manager
Pinnacle Living
01.2018 - 06.2023
Economics
Pheonix Collage