Diep Tran
Fort Lauderdale
Summary
Resourceful Pharmacist with four years of experience working in high volume retail pharmacies. Talented in coordinating with pharmacy staff to prioritize urgent requests while simultaneously driving accuracy, safety and confidentiality of patient information. Expert communicator when working closely with staff, numerous patients, administrators and healthcare professionals.
Overview
4
4
years of professional experience
Work History
Pharmacy Manager
CVS Pharmacy
12.2024 - Current
- Recommended over-the-counter medications for patients after assessing symptoms.
- Established clear and effective customer service policies to increase satisfaction and pharmacy loyalty.
- Mentored pharmacy technicians and trainees, providing insight and answering questions regarding company procedures and medical protocols.
- Oversaw drug preparation and distribution activities to provide safe, efficient care for patients.
- Monitored medication inventory levels and kept detailed documentation in company software.
- Communicated with member physicians to prevent harmful drug reactions, therapy duplications and allergic reactions.
District Support Pharmacy Leader
CVS Pharmacy
02.2023 - 12.2024
- Led team initiatives to improve operational efficiency and enhance service delivery across multiple locations.
- Implemented performance metrics to track team progress, ensuring accountability and driving continuous improvement.
- Collaborated with cross-functional teams to align objectives and promote best practices within the district network.
- Conducted regular performance reviews, providing feedback and coaching to enhance team effectiveness and morale.
- Streamlined communication processes among district teams, improving information flow and operational response times.
Pharmacy Manager
CVS Pharmacy
06.2022 - 02.2023
- Oversaw daily pharmacy operations, ensuring compliance with regulatory standards and company policies.
- Managed inventory levels, optimizing stock to enhance product availability and reduce waste.
- Trained and mentored pharmacy staff, fostering a collaborative environment and improving service quality.
- Implemented workflow improvements that streamlined prescription processing and increased efficiency.
- Facilitated patient consultations, providing medication counseling to promote adherence and safety.
- Analyzed customer feedback to develop strategies that improved overall patient satisfaction scores.
Staff Pharmacist
CVS
05.2022 - 06.2022
- Answered customer questions regarding refills, insurance troubleshooting and status updates on prescriptions.
- Advised patients regarding proper use of new medications and OTC products.
- Compounded and prepared medications according to prescription orders.
- Supported timely and proper processing of prescriptions in collaboration with healthcare professionals.
- Interpreted and processed medication orders under supervision of pharmacist.
- Led initiatives to streamline workflow processes, improving overall pharmacy efficiency.
Education
Pharm.D - Pharmacy
Nova Southeastern University
Davie, FL05.2021
Skills
- Drug inventory management
- Regulatory compliance
- Training and mentoring
- Inventory control
- Employee management
- Patient counseling
- Direct patient care
- Drug utilization review
- Immunizations
- Policy enforcement
- Quality assurance
Timeline
Pharmacy Manager
CVS Pharmacy
12.2024 - Current
District Support Pharmacy Leader
CVS Pharmacy
02.2023 - 12.2024
Pharmacy Manager
CVS Pharmacy
06.2022 - 02.2023
Staff Pharmacist
CVS
05.2022 - 06.2022
Pharm.D - Pharmacy
Nova Southeastern University