DIEUCELINE ALEXANDRE
Newark,NJ
Summary
Results-driven professional with strong experience in customer service, collections, legal office support, and childcare. Skilled in client relations, front desk operations, and administrative coordination. Adept at managing multiple priorities, improving processes, and building rapport across diverse client bases.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service / Dispatch - Collections Department
MODIVCARE
01.2022 - 01.2023
- Provided remote customer service and dispatch coordination.
- Negotiated payment arrangements for delinquent accounts.
- Remote
Receptionist - Child Care Support
SARAH WARD DAY NURSERY
01.2018 - 01.2021
- Managed front desk operations for a childcare facility.
- Assisted parents, handled enrollment paperwork, and supported teachers.
Debt Collection Specialist
FIRST CREDIT SERVICES
01.2017 - 01.2020
- Contacted clients to collect outstanding debts.
- Handled inbound calls and processed payments.
- Remote & Office
Customer Service Representative
AEROSOLES
01.2016 - 01.2019
- Managed phone orders, returns, and shipment coordination.
Customer Service Representative
NEWARK AIRPORT
01.2010 - 01.2014
- Assisted airline customers with ticketing and travel issues.
Assistant Manager
AMY’S HALLMARK
01.2010 - 01.2011
- Oversaw payment transactions and account reconciliation.
Customer Service Representative / Assistant Manager
FASHION BUG
01.2009 - 01.2010
- Assisted customers with purchases and account management.
Assistant Manager Photographer
KIDDIE KANDIDS PORTRAIT STUDIO
01.2004 - 01.2009
- Trained staff and managed customer photo sessions.
Legal Assistant / Office Support
FIGARO LAW FIRM
01.2005 - 01.2007
- Supported attorneys with case file preparation and scheduling.
- Conducted client intake and managed confidential documentation.
- Coordinated communication between legal staff and clients.
Education
Bachelor of Arts - Legal Studies
Kaplan University Online
01.2009
Skills
Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook)
Certification
- Provide accurate translation and interpretation from English to Haitian Creole and French, and vice versa, for both spoken and written communication.
- Skilled in adapting language for cultural sensitivity and clarity to effectively support diverse audiences.
CORE COMPETENCIES
- Customer Service Excellence
- Legal Office Administration
- Debt Collection & Payment Processing
- Child Care & Early Childhood Support
- Call Center Operations
- Documentation & Reporting
- Conflict Resolution & Negotiation
- Process Improvement
Timeline
Customer Service / Dispatch - Collections Department
MODIVCARE
01.2022 - 01.2023
Receptionist - Child Care Support
SARAH WARD DAY NURSERY
01.2018 - 01.2021
Debt Collection Specialist
FIRST CREDIT SERVICES
01.2017 - 01.2020
Customer Service Representative
AEROSOLES
01.2016 - 01.2019
Customer Service Representative
NEWARK AIRPORT
01.2010 - 01.2014
Assistant Manager
AMY’S HALLMARK
01.2010 - 01.2011
Customer Service Representative / Assistant Manager
FASHION BUG
01.2009 - 01.2010
Legal Assistant / Office Support
FIGARO LAW FIRM
01.2005 - 01.2007
Assistant Manager Photographer
KIDDIE KANDIDS PORTRAIT STUDIO
01.2004 - 01.2009
Bachelor of Arts - Legal Studies
Kaplan University Online