Dieula Freus
Riverview,FL
Summary
Excelled in money handling and team motivation, achieving notable reductions in cash discrepancies. Leveraged product knowledge and customer relations expertise to exceed service expectations, fostering a positive and efficient work environment. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Dominos's Pizza
08.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Member Service Representative
Alorica
09.2020 - 07.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Passenger Service Representative
Thales
05.2018 - 09.2020
- Conducted terms and agreements clearly and accurately, keeping passengers informed on the company’s policy.
- Provided exceptional customer service while assisting with troubleshooting and connectivity.
- Coordinated with airline staff to ensure both internet products and information was provided to all participating passengers.
Education
High School Diploma -
Maynard Evans High School
Orlando, FL05.2016
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
Certification
- CM - Certified Manager Certification
Timeline
Assistant Manager
Dominos's Pizza
08.2023 - Current
Member Service Representative
Alorica
09.2020 - 07.2023
Passenger Service Representative
Thales
05.2018 - 09.2020
High School Diploma -
Maynard Evans High School