Digna Urrutia
Miami,FL
Overview
13
13
years of professional experience
Work History
Substitute Teacher, K-12
Kelly Education Services
Miami, Florida
09.2023 - Current
- Provided support for special education students in inclusive settings.
- Monitored classrooms, ensuring that all students were safe and adhering to school rules.
- Assisted with classroom instruction, following lesson plans and providing additional support to students.
- Supervised lunchroom duties, playground activities, field trips and after-school programs.
- Instructed small groups or individual students who need extra help or attention.
- Adapted teaching methods according to the individual needs of each student.
Jarnitor
MANA LLC
Miami, Florida
07.2018 - 06.2022
- Maintained cleanliness of facilities through regular sweeping and mopping.
- Disposed of waste and recyclables in compliance with company guidelines.
- Reported maintenance issues to management for prompt resolution.
- Collaborated with team members to improve cleaning processes and efficiency.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Sweep, mop and vacuum floors of all areas.
- Completed sweeping and vacuuming, glass cleaning and trash collecting.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Maintain janitorial supply inventory.
Assist Elderly People
mMiam
Miami, Florida
09.2012 - 11.2016
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Completed routine maintenance and repair.
Education
GED -
Miami Dade Senior High Schools
Miami, FL01-2019
Bachelor of Science - Architecture and Urbanism
ISPJAE
Habana Cuba10-1984
Skills
- Classroom management
- Lesson planning
- Special education support
- Customer service
- Team collaboration
- Effective communication
Affiliations
- Participé en proyectos de viviendas y su ubicacion, asi como su interconecccio con la red urbana en diferentes lugares de Ciudad de La Habana
Timeline
Substitute Teacher, K-12
Kelly Education Services
09.2023 - Current
Jarnitor
MANA LLC
07.2018 - 06.2022
Assist Elderly People
mMiam
09.2012 - 11.2016
GED -
Miami Dade Senior High Schools
Bachelor of Science - Architecture and Urbanism
ISPJAE