Dihanna Austina Pati
Salt Lake City,UT
Summary
Passionate and service-oriented professional with 5 years of experience in customer service, including roles in a catalog company, hotel front desk, and as a Crew Travel Coordinator for American Cruise Lines. Known for my warm personality, strong communication skills, and ability to create a welcoming and positive experience for guests. I thrive in fast-paced environments and am committed to ensuring safety, comfort, and excellent service. Seeking a full-time Flight Attendant position with United Airlines to bring my enthusiasm, adaptability, and customer-focused mindset to the team
Overview
4
4
years of professional experience
Work History
Corporate Travel Coordinator
American Cruise Lines
Sandy, UT
05.2024 - Current
- Recommended improvements to current processes and policies.
- Coordinated group travel arrangements for conferences, meetings, and events within specified budgets.
- Served as the main point of contact for all corporate travel needs, addressing inquiries promptly and professionally.
- Assisted in the development of an emergency response plan for traveling employees to ensure their safety while abroad.
- Implemented new tools or software systems that streamlined booking processes and reduced administrative tasks.
- Reserved airline, car and hotel tickets for employees.
- Negotiated favorable rates with airlines, hotels, and transportation providers to optimize company budget.
- Provided ongoing support to travelers before, during, and after their trips to ensure a smooth experience.
- Researched and compared travel and hotel accommodations to identify best option for travel need.
- Followed up with customers to increase customer service with travel plans.
Front Desk Receptionist
LaQuinta Inn & Suits
Salt Lake City, UT
05.2023 - 05.2024
- Scheduled, coordinated and confirmed appointments and meetings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Greeted visitors warmly, creating positive first impression of organization.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
Customer Service Representative
Sundance catalog
West Valley City, UT
12.2020 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Cyprus High School
Magna, UT05.2020
Skills
- Time management
- Policy compliance
- Budget management expertise
- Hotel accommodations
- Itinerary planning
- Mentoring and training
- Reservations management
- Greeting guests
- Microsoft office
- Guest reception
- Property management systems
- Hotel services and hospitality
- Check-in & check-out coordination
- Computer skills
- Teamwork and collaboration
- Hospitality services
- Problem-solving skills
- Relationship building
- Customer service management
- Payment processing
- Data entry
- Problem-solving
- Conflict management
- Event coordination
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
Personal Information
- Date of Birth: 12/04/01
- Nationality: Samoan (Pacific Islander)
- Marital Status: Single
Languages
Samoan
Full Professional
English
Full Professional
Timeline
Corporate Travel Coordinator
American Cruise Lines
05.2024 - Current
Front Desk Receptionist
LaQuinta Inn & Suits
05.2023 - 05.2024
Customer Service Representative
Sundance catalog
12.2020 - 03.2022
Cyprus High School