Kadijah White
Orange County Clerk of the Courts
Ocoee,FL
1
Certification
5
years of professional experience
Detail-oriented Business Management Graduate experienced in court administration, case management, and records management. Achieved operational efficiency through strong organizational, communication, and problem-solving skills while maintaining confidentiality and accuracy. Focused on continuous learning and professional development with aspirations to enhance leadership and strategic management skills through an MBA.
Work History
Deputy Clerk
1 Year 3 Months- Deputy Clerk – Child Support Division
Orange County Courthouse | July 2025 – PresentProvide administrative and clerical support within the Child Support Division, helping maintain accurate court records, process legal documentation, and facilitate efficient case management while ensuring confidentiality and compliance with court procedures. - Case Management: Process and maintain child support case files, ensuring documentation is accurate, complete, and properly organized.
- Document Processing: Prepare, review, file, and distribute court documents in accordance with established procedures and deadlines.
- Data Entry & Records Management: Enter and update case information in court systems while maintaining accuracy and record integrity.
- Customer Service & Communication: Assist attorneys, court personnel, and members of the public by providing procedural information and directing inquiries appropriately.
- Administrative Operations: Support daily court operations by organizing files, managing incoming documentation, and prioritizing tasks to meet deadlines.
- Confidentiality & Compliance: Handle sensitive financial and legal information with discretion while following court policies and confidentiality requirements.
- Attention to Detail: Review documents and case information for completeness and accuracy to support efficient processing and minimize errors.
Sales Associate
8 Months- Actively approached customers to recommend shoes and athletic apparel based on their preferences and activity level
- Maintained up-to-date knowledge of weekly sneaker releases and in-demand items to effectively inform customers and enhance their shopping experience
- Processed customer transactions through POS terminal, ensuring accuracy in purchases, returns, and rewards while providing digital receipts to improve customer satisfaction
- Played key role during high-traffic events (e.g., sneaker drops and weekend sales) by managing fitting areas and crowd control
- Partnered with managers to execute visual merchandising resets and optimize store layout during promotions and holiday events
- Managed fitting areas and crowd control during high-traffic events, ensuring a smooth shopping experience for customers and contributing to successful event execution
- Praised by Assistant Store Manager for dependability, teamwork, and willingness to stay late during inventory nights
Retail Associate
1 Year 1 Month- Greeted and assisted customers on the sales floor, helping them locate products, select outfits, and find matching accessories
- Processed daily transactions (cash, credit/debit, gift cards, and returns) using Oracle POS system with 100% register accuracy
- Managed merchandise returns, processed markdowns, and tagged clearance items while adhering to loss prevention standards to minimize inventory loss
- Oversaw fitting rooms, monitored item count, and ensured clean, organized space for customers to enhance shopping experience
- Stocked merchandise daily and rotated inventory using FIFO method; ensured seasonal items were front-facing and available
- Assisted with setup of promotional displays and signage during major events, contributing to increased customer engagement and sales
- Supported team by training new employees on store layout, policies, and customer engagement strategies
- Received verbal recognition and a written commendation from the Store Manager for outstanding attendance and work ethic
Customer Service Representative
9 Months- Handled up to 100+ inbound calls daily from customers needing technical support, billing clarification, and service upgrades
- Provided step-by-step troubleshooting for internet, phone, and TV issues, guiding customers through device resets and service reconfigurations
- Utilized CRM tools (Salesforce) and knowledge base software to log tickets, escalate unresolved issues, and ensure timely follow-up with customers
- Maintained accurate call notes to ensure compliance with company documentation standards and facilitate issue resolution
- Assisted customers with payments, plan changes, refunds, and service terminations, using billing software and customer authentication protocols
- Met and exceeded key performance indicators including average call handling time, first call resolution, and quality assurance reviews
- Recognized by team leads for maintaining a 95%+ customer satisfaction rating for three consecutive quarters
- Demonstrated patience and professionalism with frustrated callers, transforming negative interactions into positive brand experiences
Education
Bachelor of Science - Business Administration
Relevant coursework: Operations Management, Consumer Behavior, Marketing, SAP Training, Bus Law.
Skills
Customer Service & Communication
Conflict Resolution
Active Listening
Verbal & Written Communication
Customer Retention
Client satisfaction
Stress management
Retail & Sales Operations
Cash Handling & POS System Operation
Document Preparation
Inventory Management & Stock Replenishment
Case File Organization
Legal Document Review
Court Procedure Compliance
CRM Software (e.g.
Salesforce)
Client Interaction
Record Accuracy Verification
Case Management
Data Integrity Monitoring
Business tools
Microsoft Office Suite (Word
Excel
Outlook
PowerPoint)
SAP System Navigation
Data Entry & File Management
Scheduling & Task Coordination
Legal Procedures Understanding
Professional Strengths
Adaptability in Fast-Paced Environments
Dependability & Punctuality
Attention to Detail
Team Collaboration & Peer Training
Multitasking & Time Management
Certification
- Inductee, National Society of Leadership and Success (NSLS)
- SPFED Certified (Student Professional Financial Education Development)
- Microsoft Excel Certified
- Recognized for outstanding reliability and professionalism at T.J.Maxx
- Commended by Foot Locker management for strong team collaboration and customer service
Timeline
Deputy Clerk
Orange County Clerk of the Courts
07.2025 - CurrentRead More
Sales Associate
Foot Locker
09.2024 - 05.2025Read More
Retail Associate
T.J.Maxx
08.2023 - 09.2024Read More
Customer Service Representative
Sykes Enterprises
10.2021 - 07.2022Read More
Alabama State University
Bachelor of Science from Business Administration
Read More