DiJarne Scott
Customer Service Specialist
Indianapolis,IN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Anthem
Indianapolis, IN
05.2021 - 12.2021
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
Certification CPhT - Pharmacy Technology
KLR Pharmacy Technician Training School
Indianapolis, IN01-2023
Certified Nursing Assistant -
J Everett Light Career Center
Indianapolis, IN12-2013
High School Diploma -
Warren Central High School
Indianapolis, IN05-2007
Certificate - Human Resources Management
Indiana Institute of Technology
Indianapolis, INSkills
- Complaint Resolution
- Data Entry
- Appointment Scheduling
- Consultative Sales
- Inbound and Outbound Calling
- Data Collection
- Call Management
- Scheduling
- Courteous Demeanor
- Critical Thinking
- Microsoft Excel
- Customer Service
- Conflict Resolution
- Retail Sales Customer Service
- Follow-Up Skills
- Adaptive Team Player
- De-Escalation Techniques
- Problem-Solving Abilities
- 10-Key
- High-Energy Attitude
- Call Center Operations
- Credit Card Payment Processing
- Multi-Task Management
- Microsoft PowerPoint
- Administrative Support
- Active Listening
- Complaint Handling
Timeline
Customer Service Representative
Anthem
05.2021 - 12.2021
Certification CPhT - Pharmacy Technology
KLR Pharmacy Technician Training School
Certified Nursing Assistant -
J Everett Light Career Center
High School Diploma -
Warren Central High School
Certificate - Human Resources Management
Indiana Institute of Technology