I am a motivated, outgoing, and ambitious college student who is seeking an outstanding company to work for. I consistently bring the ability to follow directions well and perform job-related responsibilities in compliance with company policy. I manage carry out a wide range of departmental tasks with dependable, accurate work.
Overview
6
6
years of professional experience
Work History
Legal Assistant
D. Miller & Associates, PLLC
Houston, TX
05.2022 - 11.2023
Handle over 200 calls daily, maintain client relations and confidentiality, provide case updates, ensure correct documentation transfer, collect information regarding background on client's case, and maintain knowledge on all active and past cases and litigation outcomes
Provide consultation regarding potential new clients' claim inquiries, then create new case files ensuring intake is fully completed
When a non-client and seeking to begin a claim, we go through the criteria of the claim, determine if the client qualifies, explain our firm's processes, and send an electronic or mail legal retainer for the different individual attorney and tort
Once I receive the legal retainer and any additional information pertaining to case, then forward to the correct litigating firm or JV attorney
Direct clients' inbound calls, emails, and texts that have been received to their correct case worker or department
Follow up with all clients to obtain any emergency contacts, hospital information, and any additional information needed for their claim
Assist with any questions regarding claims, retainer, or our firm and partners
Process incoming and outgoing mail
Build rapport and trust with each client through regular update calls and information as we receive updates
Stay up-to-date and knowledgeable on every upcoming and past case that our attorneys are involved with.
HR Assistant
Tejas Tubular Products
Houston, TX
04.2021 - 04.2022
Organized new hire paperwork and changes to employment status.
Maintained timesheets for bi- weekly payroll, by processing information to payroll coordinator.
Tracked vacation and personal leave balances for each employee.
Arrange,file and sort employees incoming/outgoing mail
Guest Advocate
Target
Houston, TX
01.2021 - Current
Prepare and deliver customer "Drive Up" orders containing groceries or appliances as they appear on my MyDevice work system
Perform exchanges and returns within the cash register for customers for their items
Arrive before the store opens to count, and dispense currency to each checkout register in the front end
Provide support to any department in the store with customer assistance, lifting, or overall support
Customer Service Representative / Cashier
IKEA
Houston, TX
07.2020 - 01.2021
Work with managers and peers to identify solutions to customer issues
Ensure accurate stock inventory to help optimize customers shopping experience
Awareness of the daily and weekly service targets to improve the service
Follow cash handling procedures to ensure the security of all monies received
Provide quick and efficient checkout services to satisfy customer needs.
Cashier
H-E-B
Houston, TX
07.2018 - 07.2020
Receive payment by cash, check, credit cards, vouchers, or automatic debits
Issue receipts, refunds, credits, or change due to customers
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
Greet customers entering establishments
Maintain clean and orderly checkout areas.
Education
Bachelor of Science - Political Science
Texas Southern University
01.2025
Associate of Arts -
Houston Community College - Katy Campus
01.2023
Skills
Maintain quality and accurate work
Acute sense of punctuality & leadership skills
Dedication to assisting and educating or customers
Ability to handle a multitude of departmental responsibilities
Strong sense of dedication and responsibility to job duties
Accomplishments
Student Government Association Chairman - Texas Southern University
National Junior Honor Society - Cypress Creek High School
Employee of the Month for December & January- D. Miller & Associates PLLC