Dijon Shepard
Los Angeles,CA
Summary
High-performing Operations Manager with over 10 years of experience in driving successful improvements in business operations and team development. Known for a positive energy approach to teamwork and daily obligations. Resourceful project manager thriving in fast-paced, changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability. Skilled in creating systems of structure for seamless functioning in all atmospheres.
Overview
14
14
years of professional experience
Work History
Operations Manager
Burberry
Beverly Hills, CA
05.2023 - Current
- Curated product assortments that align with brand vision, leveraging market analysis to ensure competitive and captivating selections.
- Analyzed and reported on weekly KPIs and metrics, implementing strategic solutions to rectify inventory discrepancies.
- Optimized operational processes, leading to a 15% increase in efficiency and a 10% reduction in costs.
- Designed and led training programs that enhanced team productivity and fostered a culture of continuous improvement.
- Spearheaded initiatives to reduce waste and align operations with corporate social responsibility goals, resulting in improved sustainability measures.
Operations Manager
Marni
Los Angeles, CA
10.2021 - 05.2023
- Conducted comprehensive market research and trend analysis to identify potential growth strategies.
- Managed comprehensive back-of-house operations, ensuring seamless integration of inventory and sales processes.
- Oversaw cross-functional projects, collaborating with marketing, sales, and supply chain teams to enhance overall business performance.
- Achieved an increase in client satisfaction scores through the implementation of customer-centered policies.
Operations Manager
Jil Sander
Los Angeles
07.2018 - 10.2021
- Nurtured strong alliances with prominent suppliers, successfully bargaining for favorable terms and exclusive merchandise contracts.
- Led the implementation of advanced inventory management systems, optimizing stock levels and minimizing excess inventory.
- Drove cross-departmental initiatives that aligned product strategies with overarching business objectives.
- Mentored team members, fostering a high-performance culture and improving retention rates.
- Championed data-driven decision-making, utilizing analytics to inform strategic planning and operational adjustments.
Operations Manager
Double RL (Ralph Lauren)
Los Angeles, CA
02.2016 - 07.2018
- Enhanced client engagement through personalized service strategies, resulting in a 25% increase in repeat business.
- Directed the operations team, ensuring alignment with corporate objectives and excellence in execution.
- Coordinated high-profile product launches, collaborating with marketing to maximize impact and reach.
- Enhanced customer relationships by delivering personalized product recommendations and outstanding service.
- Leveraged financial acumen to optimize budget allocations and enhance profitability.
Operations Manager
Nike
Los Angeles, CA
01.2013 - 02.2016
- Surpassed sales targets consistently by applying expert product knowledge and sales strategies.
- Demonstrated exemplary problem-solving skills in addressing complex customer issues and enhancing satisfaction.
- Streamlined purchasing and inventory processes, resulting in reduced workflow gaps and increased operational efficiency.
- Managed online order processing with precision, ensuring timely and accurate delivery.
- Facilitated team development through continuous training and skill enhancement programs.
Client Advisor/Operations Associate
Supreme*
Los Angeles, CA
10.2010 - 02.2013
- Provided outstanding client service resulting in strengthened customer connections and increased loyalty.
- Utilized advanced sales techniques to exceed performance targets and enhance revenue.
- Handled customer inquiries and issues with professionalism, ensuring a high level of satisfaction.
- Managed and oversaw the client book for exclusive in-store releases on a monthly basis.
Education
BBA - Business Administration And Management
California State University - Northridge
Northridge, CA06-2016
High School Diploma -
Beverly Hills High School
Beverly Hills, CA06-2011
Skills
- Process Improvement
- Business Development
- Warehouse Operations
- Strategic Planning
- Effective Time Management
- Adaptability
- SAP
- Microsoft Office
- Client Engagement
- Supplier Relations
- Product Management
- Market Analysis
- Cost Reduction
References
References available upon request.
Timeline
Operations Manager
Burberry
05.2023 - Current
Operations Manager
Marni
10.2021 - 05.2023
Operations Manager
Jil Sander
07.2018 - 10.2021
Operations Manager
Double RL (Ralph Lauren)
02.2016 - 07.2018
Operations Manager
Nike
01.2013 - 02.2016
Client Advisor/Operations Associate
Supreme*
10.2010 - 02.2013
BBA - Business Administration And Management
California State University - Northridge
High School Diploma -
Beverly Hills High School