Dijonai English
Brooklyn,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Talented professional with expertise in Trainer role. Dynamic speaker known for meeting demanding training schedules and exceeding management expectations. Considered valuable asset to any team.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Red Ryder Brooklyn LLC
New York, Brooklyn
04.2016 - 12.2018
- Conducted interviews and assessed applicants' qualifications, skills, experience, and fit for positions.
- Designed and developed training materials for new employees in organization.
- Assembled boxes or other containers and packed items carefully to ensure safe shipment.
- Received daily delivery instructions and route assignments from dispatch.
- Took orders from customers over the phone and in person.
- Communicated order details to kitchen staff for preparation.
- Answered customer inquiries regarding menu items, pricing, and availability.
- Processed payroll information for up to 400 employees, including calculating wages and deductions.
Assistant Manager
Green Summit Group
New York, NY
04.2016 - 12.2018
- Developed strategies to maximize sales and profitability.
- Monitored inventory levels and placed orders to restock shelves.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Coordinated with store personnel to ensure opening and closing procedures were followed correctly.
- Ensured proper staffing levels were met for each shift.
- Created weekly schedules for all store associates.
- Handled incoming calls from customers regarding product inquiries or orders.
Assistant Manger
BAHN MI LLC
New York, NY
12.2018 - 01.2019
- Managed daily shift operations, including scheduling and assigning team members to specific tasks.
- Trained new employees on procedures, policies, and job functions.
- Ensured compliance with all safety regulations during shifts.
- Prepared food items according to recipes and instructions.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Stocked kitchen supplies such as ingredients, condiments and other necessary items.
- Assisted with portioning of meals for customers or clients.
- Labeled containers with date and time before storing leftovers in refrigerators or freezers.
- Weighed ingredients to ensure proper proportions in recipes.
Order Clerk
Nassau County Cooperative
New York, NY
05.2021 - 05.2022
- Checked incoming orders for accuracy and completeness.
- Verified stock availability and estimated delivery dates.
- Inputted customer orders into computer system.
- Processed customer payments and generated invoices.
- Answered phone calls from customers regarding inquiries about their orders.
- Inspected returned merchandise for damage prior to restocking shelves.
- Communicated with vendors regarding new inventory items or backordered items.
- Participated in training sessions on new software systems related to order management.
- Answered customers' questions about products, prices and availability.
- Communicated with customers to assist with order placement and offer updates on status and shipping.
Information Clerk
Trigyn Technologies
Long Island City, NY
06.2022 - 03.2023
- Answered 100 calls per day to avoid very long wait time.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
BrooklynFrontiers
Brooklyn , NY06.2015
No Degree - Liberal Arts And Sciences
La Guardia Community College
Long Island City, NY2025
Skills
- Recruiting and Interviewing
- Hiring and Training
- High-Energy Attitude
- Typing Proficiency
- Conflict Resolution
- Creative
- Detailed Orient
- Activity Planning
- Behavior Modeling
- Creative Arts Talent
Timeline
Information Clerk
Trigyn Technologies
06.2022 - 03.2023
Order Clerk
Nassau County Cooperative
05.2021 - 05.2022
Assistant Manger
BAHN MI LLC
12.2018 - 01.2019
Assistant Manager
Red Ryder Brooklyn LLC
04.2016 - 12.2018
Assistant Manager
Green Summit Group
04.2016 - 12.2018
High School Diploma -
BrooklynFrontiers
No Degree - Liberal Arts And Sciences
La Guardia Community College