Dijonay Anderson
Las Vegas,NV
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Golden Customer Care
04.2024 - Current
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Specialist/Case Manager
Navient
04.2022 - 03.2024
- Successfully managed customer inquiries and concerns related to financial services and student loans
- Provided accurate information and guidance to help customers navigate complex issues
- Effectively resolved cases, ensuring compliance with company policies and regulations
- Demonstrated strong problem-solving skills to meet and exceed customer expectations
Customer Service Representative
Maximus
09.2021 - 12.2021
- Delivered superior customer service by addressing inquiries and issues related to government programs and benefits
- Assisted clients in accessing essential services, demonstrating empathy and patience in every interaction
- Maintained detailed records and effectively utilized case management tools to track and resolve customer issues
Customer Service Specialist
Marsden
06.2017 - 05.2020
- Handled customer inquiries and concerns in a fast-paced environment, demonstrating strong multitasking and time management skills
- Resolved issues related to cleaning and facility services, ensuring high customer satisfaction
- Collaborated with team members to improve service processes and streamline customer interactions
Customer Service Operator
Walmart
08.2014 - 06.2017
- Assisted customers with product information, returns, and exchanges, ensuring a positive in-store experience
- Managed high call volumes, providing prompt and accurate responses to inquiries
- Trained new team members in customer service best practices and company policies
Customer Service Specialist
Alorica
05.2012 - 06.2014
- Handled a wide range of customer service inquiries for various clients, maintaining a professional and friendly demeanor
- Utilized effective communication and problem-solving skills to resolve customer issues efficiently
- Met and exceeded performance targets in a remote work environment
Education
Bachelor in applied Science - Psychology
Southern New Hampshire University
11.2024
High School Diploma -
Central Learning Alternative School Site
Fresno, California01.2010
Skills
- Exceptional customer service skills
- Case management and issue resolution
- Strong problem-solving abilities
- Excellent communication and interpersonal skills
- Remote work experience and self-motivation
- Multi-tasking and time management
- Proficiency in case management tools and CRM software
- Team collaboration and training
- Adaptability and resilience in fast-paced environments
- Payment processing
- Order processing
- Documentation
Timeline
Customer Service Representative
Golden Customer Care
04.2024 - Current
Customer Service Specialist/Case Manager
Navient
04.2022 - 03.2024
Customer Service Representative
Maximus
09.2021 - 12.2021
Customer Service Specialist
Marsden
06.2017 - 05.2020
Customer Service Operator
Walmart
08.2014 - 06.2017
Customer Service Specialist
Alorica
05.2012 - 06.2014
High School Diploma -
Central Learning Alternative School Site
Bachelor in applied Science - Psychology
Southern New Hampshire University
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