Dijonay Coleman
Richmond Hill,GA
Summary
Dynamic and results-driven professional with extensive experience at Chick-fil-A, excelling in training and mentoring team members. Proven ability in enhancing customer satisfaction through exceptional service and effective communication. Skilled in order taking and complaint handling, fostering a collaborative environment that boosts team morale and operational efficiency.
Overview
1
1
year of professional experience
Work History
FOH Team Member
Chick-fil-A
Savannah, GA
03.2024 - Current
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
BOH Team Member
Chick-fil-A
Savannah, GA
03.2024 - Current
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Boosted overall team morale with regular communication and collaboration in a fast-paced environment.
- Collaborated with FOH staff to ensure seamless communication between kitchen and service teams.
- Enhanced food quality for customer satisfaction, adhering to proper food handling procedures.
FOH Trainer
Chic-Fil-A
Savannah, GA
03.2024 - Current
- Championed a guest-centric approach during training sessions, emphasizing the importance of delivering exceptional experiences through attentive service and genuine hospitality.
- Collaborated with other trainers to develop best practices for continued professional growth among FOH employees.
- Addressed any concerns or challenges faced by trainees promptly, offering solutions that fostered both personal growth and workplace efficiency.
- Streamlined onboarding processes for new hires, resulting in a more efficient and effective training experience.
Education
C.E. Ellison High School
Killeen, TX05.2022
Skills
- Order taking
- Cleanliness
- Salesmanship
- Phone etiquette
- Team collaboration
- Greeting guests
- Money handling
- Complaint handling
- Payment processing
- Training and mentoring
- Open-close procedures
- Active listening
- Multitasking Abilities
- Excellent communication
Timeline
FOH Team Member
Chick-fil-A
03.2024 - Current
BOH Team Member
Chick-fil-A
03.2024 - Current
FOH Trainer
Chic-Fil-A
03.2024 - Current
C.E. Ellison High School