Dikeesha Nelson
Charlotte,NC
Summary
Assistant Property Manager/Leasing Agent specifically focused on customer service and network building. Promptly develops vital relationships with residents, prospective residents, coworkers, and vendors needed to operate as an effective part of the team. Extremely enthusiastic and self-driven individual with exceptional customer service, organizational, and communication skills. My goal is to secure and obtain a team-player position in an office and site setting for a people-oriented organization, with the ability to maximize customer service in a challenging environment.
Overview
18
18
years of professional experience
Work History
Fleet Agent
Piedmont Airlines
Charlotte, NC
09.2022 - 02.2026
- Assisted passengers with check-in procedures, enhancing overall travel experience.
- Collaborated with team members to ensure on-time departures and arrivals.
- Managed baggage handling processes, ensuring timely delivery to customers.
- Trained new staff on operational protocols and customer service standards.
Leasing Manager
Elmington Property Management
Charlotte, NC
01.2022 - 04.2022
- Gain a thorough knowledge of the community, property grounds, building/unit locations, all floor plans, and special features
- Prospect for new residents; develop rapport with local realtor and relocation agencies for referral business
- Maintain and encourage good relations with residents. Attempt to resolve all issues and/or complaints without referral to supervisors.
- Prepare lease documents and move-in packages for new residents
- Always maintain a professional attitude and business-like conduct, using diplomacy when dealing with all SPI associates, prospects, vendors, etc. Demonstrate upbeat, positive behavior always.
- Collect all monies due (application fee, security deposit(s), pet fees, rents, etc.) prior to delivering unit key to new resident
- Ensure vacant and model apartments are market ready and available to show at all times by communicating any shortfalls to manager immediately.
Assistant Property Manager/Leasing Agent
Pfalzgraf Communities
12.2020 - 12.2021
- Inspected properties before and after new tenant move-ins to efficiently schedule maintenance, cleaners, and other services.
- Established strong, professional relationships with co-workers and residents by promoting team collaboration and delivering exemplary service.
- Supervising and processing off all rental applicants, responsibility of implementing rental standards and qualifications established by the company.
- Processing housing applications, preparing move-in information, lease files, renewal letters, and renewal leases, completing move out request, and any other forms utilized as they relate to leasing and resident relations.
- Managing and maintaining all current and new tenant, owner, and vendor data through Rent Manger property management software.
- Handling tenant and owner complaints personally to verify they were properly handled.
Customer Support Specialist
Insight Global
01.2018 - 11.2018
- Answer incoming calls in a fast-paced performance-based environment
- Process client insurance claims
- Enter all customer information into the computer system for future record
- Entered customer service notes into customer files after any contact for future reference
Application Specialist
Medflow Inc.
01.2016 - 09.2017
- All aspects of implementation and software support for the Medflow EMR, and MedflowPlus PM Programs
- Trained Sites/Staff on all MedflowPlus PM module
- Assisted Implementation and Training teams with on and offsite training and GoLive support for MedflowPlus PM
- Interface Equipment
- Provide customer support for sites with issues and/or questions on all modules of Medflow.
Team Lead
Allstate Insurance Company
10.2013 - 09.2015
- Training new hires
- Providing input on training and team processes
- Tracking, reporting and analysis of rep and team performance
- Creating and refining action plans based on individual and team performance
- Listen to calls for script accuracy and FCC compliance
- Coach representatives to overcome objections during the outbound sales prescreen process
- Provide nightly summary reports of the day activity.
Operations Manager
University City Partners
08.2008 - 07.2013
- Manages and maintains Executive’s calendar by planning and scheduling meetings, conferences, teleconferences, and business/personal travel
- Plan and oversee meetings, special events or conferences by arranging for facilities and/or caterers, issuing information or invitations
- Prepare agenda, notices and/or minutes for board meetings
- Completes projects and special assignments by establishing objectives, determining priorities; time management while multitasking
- Perform monthly reconciliation of accounts, credit cards, process billing adjustments and resolve discrepancies.
- Handle daily bank deposits/verifications and credit card transactions.
- Manage and maintain expense reports and reimbursements
Education
High School -
Plainfield High School
Plainfield, NJ01-1996
Skills
- Coordinated move-outs and move-ins for 389-unit apartment complex
- Fair Housing Policies
- Lease oversight
- Prospecting Assistance
- Strong organizational and management skills
- Excel at interfacing with others at all levels to ensure company goals are attained
- Excel within highly competitive environments where leadership skills are the keys to success
Timeline
Fleet Agent
Piedmont Airlines
09.2022 - 02.2026
Leasing Manager
Elmington Property Management
01.2022 - 04.2022
Assistant Property Manager/Leasing Agent
Pfalzgraf Communities
12.2020 - 12.2021
Customer Support Specialist
Insight Global
01.2018 - 11.2018
Application Specialist
Medflow Inc.
01.2016 - 09.2017
Team Lead
Allstate Insurance Company
10.2013 - 09.2015
Operations Manager
University City Partners
08.2008 - 07.2013
High School -
Plainfield High School