Dikia Fambro
Atlanta,GA
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
18
18
years of professional experience
Work History
McNair High School
01.2007
- Information about products or services
- Take or enter Account orders
- Cancel accounts
- Or obtain details of complaints
- Serves customers by providing product and service information and resolving product and service proDiems
- Attracts potential customers by answering product and service questions and suggesting information about other products and services
- Assist with placement of orders, refunds, exchanges, Western
- Union transactions, money orders and bill payments through bill matched
- Ensured payroll records were accurate and complete
- Processed various batches of reports that were related to the employees reported hours
- Pulled timecards using VMS tools
- Heavily use data entry to key time and hours, Diploma 3.7 GPA
customer service
Atlanta Technical College
01.2022 - Current
- Self motivated with successful experience in, skills
- At home customer service experience
- Sales and Medical Records experience
- Extensive Knowledge in telecommunications services
- Warehouse and assembly ine experience
- Advanced knowledge of Microsoft Office and Excel Software
- Solid organization, multitasking and time management skills
- Client facing and Teamwork
- P: 404-983-4333
- Ambitious and highly motivated candidate seeking mid-level career positions
- Handled inbound calls for credit card applications while educating customers about products, policies, and procedures
- Adept in cross-selling and up-selling products in over 90% of calls
- Gained financial knowledge of prestigious brands such as Morgans Stanley, Delta and
- Starwood
- At home customer service
- Separates packages by service type and destination, in accordance with established procedures
- Ensures all packages which cannot be sorted are staged as required in the operating blan
- As needed
- Operates mechanized ramp equipment, a majority of total time worked
- Assist in ensuring aircraft, vehicles and containers are loaded unloaded in a safe and efficient manner
- To Deliver packages correctly at a timely manner
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Dental Assistant
U.E.I
02.2022 - 02.2023
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies .
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Laid out dental instruments and equipment before procedures.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Documented patient records with procedures performed and added notes taken to charts.
- Educated patients on treatment procedures and post-procedure home care.
- Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Assisted dentist during examinations by retracting patient's cheeks and tongue.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Prepared patients by explaining scheduled treatments and potential side effects.
- Explained dental services and payment plans to help patients make informed decisions.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
- Checked with participants throughout procedures to help alleviate anxiety.
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
UPS DRIVER
UPS Mobile Deliver
11.2021 - 01.2022
- Delivered goods and services to customers on time and in excellent condition.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Secured merchandise, avoiding damage during transportation.
Customer Service Manager
West At Home Card Sales
08.2018 - 08.2021
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Collaborated with customers to offer solutions to service needs.
- Adhered to customer service standards to foster satisfaction and retention.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Hired and trained service department staff to drive performance.
- Created employee work schedules to keep shifts properly staffed.
Waitress Supervisor
Onyx
Atlanta, GA
03.2018 - 06.2021
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
- Reduced waste costs by conducting regular inventory checks, tracking spoilage rates, and adjusting order quantities accordingly.
- Supported marketing efforts through active participation in local events, promotions, and social media campaigns targeting potential customers in the area.
- Elevated dining experience, maintaining high standards of cleanliness and presentation.
- Implemented health and safety protocols to ensure safe dining environment for both staff and customers.
- Achieved high levels of customer loyalty through exceptional service and engagement.
Kroger Customer Service Rep
03.2009 - 03.2018
- Carries out responsibilities in accordance with HealthPort and client/ site policies and procedures, including HIPAA, state/federal regulations related to operations
- Work for 3rd party medical record company as a chart acquisition specialist to schedule reviewers to go into the field to retrieve medical records from different medical record facilities on behalf of multiple healthplans
- HIPPA Compliant, call center environment, scheduled large volumes of charts of 100 or more, via
- Preformed weekly QA's, monitored calls, and provided feedback to ensure that representatives were portraying a positive company image
- Secure work environment, worked with account managers, medical facilities, and copy centers to ensure that recoras were retrieve in a timelv manner to meet prolect deadlines
- Intormed representatives
- Their weekly productions, stimulated daily reports for call production, dates of services and quality and assurance for account managers and also my team.
Chart Acquisition Specialist
HealthPort
07.2007 - 03.2009
- Developed and implemented purchasing and contract management instructions, policies and procedures.
- Analyzed existing contracts and identified spend reduction opportunities.
- Oversaw and maintained accountability for demand management, new vendor onboarding, forecasting and requisition.
- Resolved vendor or contractor grievances and processed claims against suppliers.
- Measured actual performance against projections and drafted reports to illustrate findings.
- Negotiated, wrote and administered contracts.
- Analyzed and reported on market conditions for budgetary cost projections.
- Controlled cost of purchased supplies and equipment while maintaining adherence to deadlines.
- Conducted bidding and negotiations to achieve cost reductions and avoidances.
Education
High School Diploma -
U.E.I
Atlanta, Ga.02.2023
Skills
- Call Center Operations
- Talent Development
- Account Authorizations
- Positive and Constructive Feedback
- One Call Resolution
- Problem-Solving
- Performance Evaluations
- Verbal and Written Communication
Skills
- Decision Making
- Workflow Management
- Work Prioritization
- Team Building and Leadership
- Goal Setting
Timeline
Dental Assistant
U.E.I
02.2022 - 02.2023
customer service
Atlanta Technical College
01.2022 - Current
UPS DRIVER
UPS Mobile Deliver
11.2021 - 01.2022
Customer Service Manager
West At Home Card Sales
08.2018 - 08.2021
Waitress Supervisor
Onyx
03.2018 - 06.2021
Kroger Customer Service Rep
03.2009 - 03.2018
Chart Acquisition Specialist
HealthPort
07.2007 - 03.2009
McNair High School
01.2007
High School Diploma -
U.E.I