Diksha Anand
New Hyde Park
Summary
Detail-oriented Healthcare Operations Professional with MBA in Finance & Marketing and over 4 years of experience in patient services and clinical operations. Proven ability to manage patient workflows, support healthcare teams, and improve service delivery in fast-paced environments. Skilled in coordinating administrative processes, maintaining compliance, and ensuring high-quality patient experiences. Seeking a remote Healthcare Operations Coordinator role to contribute operational, analytical, and customer service expertise to a leading healthcare organization.
Overview
5
5
years of professional experience
Work History
Front Desk Coordinator
Hillside Pediatrics PC
Floral Park, NY
10.2025 - Current
- Greet and assist patients and families in a professional and friendly manner.
- Scheduled appointments efficiently, balancing patient needs with provider availability throughout the week.
- Coordinated patient flow, facilitating smooth transitions between check-in and clinical consultations.
- Handle phone calls, emails and patient inquiries efficiently.
- Verify insurance information and maintain accurate patient records
- Process payments and manage billing-related tasks
- Assist with patient intake and documentation
- Coordinate with medical staff to ensure smooth daily operations
- Knowledge of Electronic Medical Records (EMR) systems for patient data entry, updates and documentation
Customer Care Manager
Nova IVF Fertility
India
01.2021 - 01.2025
- Coordinated end-to-end IVF treatment cycles, ensuring seamless patient experience
- Provided financial counseling on IVF packages, treatment costs and payment options
- Managed patient scheduling, documentation and EMR records
- Acted as primary liaison between patients, physicians and clinical teams
- Managed 100+ patient interactions monthly, resolving inquiries regarding appointments, billing, and treatment procedures.
- Improved patient conversion rates through counseling and relationship management
- Collaborated with clinical and administrative staff to maintain accurate patient records and streamline workflow.
Education
Master of Business Administration (MBA) - Finance & Marketing
Guru Nanak Dev University
Amritsar, Punjab, India2020
Bachelor’s Degree - Commerce
Guru Nanak Dev University
Amritsar, Punjab, India2018
Skills
- Patient Services & Care Coordination
- Healthcare Operations & Administration
- Scheduling & Workflow Management
- Medical Documentation & Compliance
- Billing Coordination
- Remote Communication Tools (Zoom, Teams)
- CRM & EHR Systems (Zoho - adaptable to new systems)
- Team Training & Staff Support
Timeline
Front Desk Coordinator
Hillside Pediatrics PC
10.2025 - Current
Customer Care Manager
Nova IVF Fertility
01.2021 - 01.2025
Master of Business Administration (MBA) - Finance & Marketing
Guru Nanak Dev University
Bachelor’s Degree - Commerce
Guru Nanak Dev University
Additional Information
- Eligible to work in the U.S.
- Fluent in English, Hindi & Punjabi
- Strong adaptability to new healthcare software system