Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Dilan Hernandez

El Paso

Summary

Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Member Support Representative

Teleperformance USA
02.2025 - Current
  • Managed a diverse range of member accounts, maintaining accurate records and fostering strong relationships.
  • Supported fellow team members during peak periods or absences, contributing significantly towards achieving departmental goals.
  • Handled sensitive member data with professionalism and discretion, adhering to strict security protocols at all times.
  • Educated members on available resources, empowering them to make informed decisions about their account options.

Crew Member

Wendys Restaurant
05.2020 - Current
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Became familiar with products to answer questions and make suggestions.
  • Stocked shelves to organize aisles in assigned department.

Guest Service Representative

Pan American Center
09.2017 - 02.2020
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Assisted in emergency situations as required while adhering strictly to safety protocols.
  • Greeted guests upon arrival by providing warm welcome.
  • Managed check-in and check-out procedures for guests.
  • Responded to guest inquiries to maximize guest satisfaction.

Education

Associates - Digital Film Making

New Mexico State University
Las Cruces, NM

High School - General Studies

Del Valle High School
El Paso
06.2017

Skills

  • Cash Handling
  • Menu memorization
  • Performance improvement
  • Product promotion
  • POS system use
  • Equipment operation
  • Sandwich preparation
  • Customer support
  • Call center experience
  • Document processing
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking
  • Calm and professional under pressure

LANGUAGES

Spanish: Native or Bilingual

Timeline

Member Support Representative

Teleperformance USA
02.2025 - Current

Crew Member

Wendys Restaurant
05.2020 - Current

Guest Service Representative

Pan American Center
09.2017 - 02.2020

High School - General Studies

Del Valle High School

Associates - Digital Film Making

New Mexico State University

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Dilan Hernandez