Dilan Yepes
Passaic
Summary
Dedicated server with exceptional customer service skills. Proven ability to resolve issues swiftly and ensure guest satisfaction.
Overview
5
5
years of professional experience
Work History
Server
AGAVE CANTINA
10.2023 - Current
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Managed multiple tables efficiently, delivering orders promptly and accurately.
- Trained new servers on menu items, service standards, and restaurant procedures.
- Resolved customer complaints swiftly, ensuring repeat business through effective problem-solving skills.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
Head Food Runner and Manager
Noches De Colombia
Clifton, NJ
11.2021 - 10.2023
- Supervised food runners to ensure timely delivery and optimal service quality.
- Coordinated with kitchen staff to manage order timing and accuracy during peak hours.
- Developed streamlined processes for food presentation and table service efficiency.
- Streamlined food running process by coordinating effectively with kitchen and waitstaff, resulting in improved overall efficiency.
- Trained new food runners in restaurant procedures, leading to increased team productivity and effectiveness.
Education
Law
Universidad Libre
Cali, Colombia06-2021
Skills
- Exceptional customer service
- Cash handling
- Guest engagement
- Food running
- Menu item recommendation
- POS operation
- Team leadership
- Cool under pressure
- Excellent communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
AGAVE CANTINA
10.2023 - Current
Head Food Runner and Manager
Noches De Colombia
11.2021 - 10.2023
Law
Universidad Libre