Dilasha Bartaula
Albany,CA
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Raintree Veterinary Clinic and Rehabilition Centre
Pune , Maharastra, India
05.2025 - 11.2025
- Schedule appointment, surgeries , and follow ups
- Explained service, fee, and general procedure to clients
- Greet pet owners and their pets with kindness and professionalism
- Answer phone call and responded to email or inquiries
Assistant Designer
Lakme fashion week
09.2023 - 03.2024
- Assistant in backstage coordination, fittings and garment styling.
- Worked closely with designer and preparation for fashion showcase.
- Delivered under pressure in a fast-paced, deadline driven environment.
- Promoted sales in luxury fashion brands.
HR Manager
Mizzen Marine Pvt. Ltd
08.2021 - 07.2023
- Managed end to end recruitment, onboarding, and employee lifecycle operation.
- Handled payroll processing, attendance tracking.
- Planned and executed training programs, team building activities, and wellness initiatives.
- Drafted HR policies employee and handbook, and maintained HR documentation.
HR Associate
Acacia HR Services
01.2019 - 07.2021
- Supported employee engagement efforts and internal communications.
- Assisted in planning events and administrative support duties.
- Developed people-first approach and time-management skills.
Education
Diploma in Fashion Design -
INIFD Institute
Mumbai, Maharastra, India02.2023
Bachelor’s Degree - Business Administration
M.S. Ramaiah University
Bangalore, India01.2021
High School Diploma - commerce
Xavier Academy
Lazimpath, Nepal03.2015
Skills
- Sales support
- Time management
- Problem solving
- Customer relationship management
- Business analyst
- Sales analyst
- Strong communication skills
- Strong writing skills
- Activity planning
- Coordination
- Guest relations
- Customer service
- Event preparation
- Multitasking
- Team collaboration
- Empathy
- Proficient in the MS Office suite
- Computer knowledge
Languages
- English
- Hindi
- Nepali
Certificates And Training
- SQL & Tableau for Data Analytics
- Certified - Front Office Operation
- Certified - YTT Yoga Teacher
Certification
- SQL & Tableau for Data Analytics
- Front Office Operation
- Yoga Teacher YTT
Languages
English
Full Professional
Hindi
Full Professional
Nepali
Native/ Bilingual
Timeline
Front Desk Receptionist
Raintree Veterinary Clinic and Rehabilition Centre
05.2025 - 11.2025
Assistant Designer
Lakme fashion week
09.2023 - 03.2024
HR Manager
Mizzen Marine Pvt. Ltd
08.2021 - 07.2023
HR Associate
Acacia HR Services
01.2019 - 07.2021
Diploma in Fashion Design -
INIFD Institute
Bachelor’s Degree - Business Administration
M.S. Ramaiah University
High School Diploma - commerce
Xavier Academy
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