Othmaro Graterol
Aventura,Florida
Summary
Bilingual customer service professional with experience in front desk operations, retail sales, payment processing, and client relationship management. Skilled in handling customer transactions, resolving concerns efficiently, and delivering exceptional service in fast-paced environments. Proven ability to build strong customer relationships, support sales goals, and maintain professionalism under pressure. Reliable, detail-oriented, and team-oriented with strong communication skills in both English and Spanish. Passionate about helping customers, creating positive client experiences, and contributing to business success.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
AKAM/Beach Club
Hallandale, FL
06.2024 - 05.2026
- Deliver exceptional customer service while managing guest check-ins and front desk operations.
- Handle customer inquiries professionally and efficiently in a fast-paced environment.
- Process guest information accurately while maintaining attention to detail.
- Build positive relationships with guests and provide solutions to customer concerns.
- Maintain a professional and welcoming front desk environment.
Sales Associate
Dick's Sporting Goods
08.2023 - 06.2024
- Assisted customers with purchases, product recommendations, and payment transactions.
- Processed cash and card payments accurately using POS systems.
- Provided excellent customer service while supporting daily sales goals.
- Maintained organized inventory and ensured compliance with company procedures.
Sales Associate
Adidas
02.2022 - 02.2023
- Assisted customers in selecting products and resolving service inquiries.
- Processed transactions efficiently and accurately in a high-volume retail environment.
- Supported team sales efforts and maintained strong customer satisfaction.
- Demonstrated strong communication and interpersonal skills.
Education
EMT Certification -
Miami Dade College – Medical Campus
01-2024
High School Diploma - undefined
Don Soffer Aventura High School
01-2023
Skills
- Customer Service
- Cash Handling
- Financial Transactions
- Payment Processing
- Sales Support
- Relationship Building
- Front Desk Operations
- Problem Solving
- Bilingual Communication
- Attention to Detail
- Team Collaboration
- Retail Sales
- Microsoft Office
- Client Support
LANGUAGES
English
Spanish
Timeline
Front Desk Receptionist
AKAM/Beach Club
06.2024 - 05.2026
Sales Associate
Dick's Sporting Goods
08.2023 - 06.2024
Sales Associate
Adidas
02.2022 - 02.2023
High School Diploma - undefined
Don Soffer Aventura High School
EMT Certification -
Miami Dade College – Medical Campus