Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Dilayne Perez Garcia

Greenacres,FL
Dilayne Perez Garcia

Summary

Experienced and dynamic social worker. Leveraged strong communication skills to enhance customer satisfaction, resulting in increased repeat business. Multilingual proficiency and meticulous documentation ensured seamless travel experiences for clients, while fostering a collaborative team environment.

Experienced social services professional with strong commitment to fostering positive outcomes and enhancing community well-being. Adept at providing support, advocacy, and resources to diverse populations while maintaining high ethical standards. Demonstrates collaborative approach, adaptability to changing needs, and focus on delivering impactful results. Skilled in case management, crisis intervention, and effective communication.

Diligent Social Worker with rich background in supporting diverse communities through social services. Proven track record of delivering impactful programs and interventions tailored to individual needs. Demonstrated effective crisis management and strong advocacy skills.

Overview

31
years of professional experience

Work History

Universal Cruises and Travel

Travel Consultant
03.2023 - Current

Job overview

  • Built strong relationships with clients through exceptional communication and personalized service.
  • Organized trips for individual, family and business travelers.
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
  • Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
  • Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
  • Collected, handled and documented payments for travel services and associated feels.
  • Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Streamlined booking processes for increased efficiency and reduced client wait times.
  • Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
  • Handled sensitive information with professionalism and discretion.
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
  • Informed clients of travel policies and utilized preferred vendors to maximize company profits
  • Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
  • Continuously sought opportunities for professional development by attending industry conferences, webinars, and training sessions to stay current on the latest trends in travel.
  • Mentored junior consultants on best practices in the industry while fostering a collaborative work environment.
  • Collaborated with team members to optimize travel recommendations and share industry knowledge.
  • Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
  • Stayed up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.
  • Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
  • Organized group tours, ensuring a seamless experience from start to finish for all participants.
  • Followed up with customers to increase customer service with travel plans.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.

Healthy Mothers/healthy Babies

Social Worker
06.2015 - 03.2023

Job overview

  • Worked only with Pregnant Women (clients)
  • Updated client documentation for accurate, compliant and current records.
  • Interviewed clients to assess situations, limitations and issues and implement services to address needs.
  • Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
  • Educated clients on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
  • Supported clients with empathy and compassion during difficult times.
  • Used company software and databases to maintain records of services performed and client conditions.
  • Managed clients caseloads effectively, ensuring timely follow-up and appropriate interventions.
  • Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of clients.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained accurate and up-to-date documentation of client records in accordance with HIPAA regulations.
  • Assessed client needs and connected them with appropriate resources to ensure optimal health outcomes.
  • De-escalated stressful situations through individual and family crisis interventions.
  • Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
  • Advocated for clients to assure respected rights and wishes.
  • Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.

Havanatur Travel Agency

Tour Guide
10.1994 - 10.2014

Job overview

  • Built personal relationships with guests to promote positive experiences.
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
  • Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
  • Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
  • Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
  • Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
  • Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
  • Trained new hires ensuring they were well-prepared knowledgeable about their assigned tours before leading them independently.
  • Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
  • Stayed current on area history, culture, events, attractions by attending workshops, lectures, conferences regularly updating tour information accordingly.
  • Participated in continuing education opportunities to stay current on industry trends and best practices.
  • Conducted thorough research on cultural landmarks to ensure accuracy and depth in storytelling.
  • Ensured safety and comfort for all participants, promptly addressing any concerns or emergencies that arose.
  • Led tours in multiple languages, broadening audience reach and inclusivity of tour offerings.
  • Implemented feedback mechanisms for guests, using insights to continuously improve tour content and delivery.
  • Collaborated with local businesses to include exclusive stops on tours, enhancing guests' experiences and supporting community.
  • Conducted pre-tour briefings to set expectations and share important information, enhancing guest preparedness and satisfaction.
  • Maintained up-to-date knowledge of local events and attractions, recommending must-see sights to tour participants.
  • Established positive relationships with tour members through fun and engaging conversation.
  • Developed engaging and informative scripts, guiding tour members through attractions.
  • Utilized effective communication and problem-solving skills to quickly resolve customer issues.
  • Planned and executed efficient tour routes by using maps and other navigational tools.
  • Worked closely with management staff to create new and lucrative tours.
  • Assisted tour members with luggage, bags and maps while handling other helpful tasks.
  • Demonstrated superior professionalism while interacting with customers and vendors.
  • Delivered timely and accurate updates to tour coordinator regarding tour progress.

Education

Universidad Camilo Cienfuegos
Matanzas, Cuba

Bachelor of Arts from Social Services
07-2004

Skills

  • Strong communication skills
  • Multilingual proficiency
  • Relationship management
  • Case management
  • Documentation
  • Organizational skills
  • Social services
  • Efficient under pressure
  • Attention to detail
  • Cooperative
  • Crisis intervention
  • Assessment skills
  • Confidential case documentation

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
French
Full Professional
Portuguese
Professional Working

Timeline

Travel Consultant

Universal Cruises and Travel
03.2023 - Current

Social Worker

Healthy Mothers/healthy Babies
06.2015 - 03.2023

Tour Guide

Havanatur Travel Agency
10.1994 - 10.2014

Universidad Camilo Cienfuegos

Bachelor of Arts from Social Services

Similar Profiles

CREATE PROFILE