Dilber Atalay
San Francisco,CA
Summary
Adept at fostering positive guest experiences, I excelled in fast-paced environments at The Cheesecake Factory, mastering POS systems and enhancing sales through personalized service. My blend of exceptional customer service (soft skill) and proficient cash handling (hard skill) underpins my strong work ethic, driving a significant improvement in customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Server
The Cheesecake Factory
San Francisco, CA
11.2022 - 09.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Barista
Royal Ground Coffe Shop
San Francisco, CA
07.2023 - 12.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Server
Applebee's
Pier 39
09.2022 - 06.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Cashier
Slice House
San Francisco Haigt St
09.2022 - 04.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Server
Mado
Istanbul
05.2021 - 12.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Education
3rd Year - Law
International Macedonia University
SkopjeSkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Memory retention
- Safe Food Handling
- Menu Memorization
- Food Running
- Food safety understanding
- Table Bussing
- Relationship Management
- Food sales and promotion
Languages
Turkish
Native or Bilingual
Macedonian
Limited Working
English
Full Professional
Timeline
Barista
Royal Ground Coffe Shop
07.2023 - 12.2023
Server
The Cheesecake Factory
11.2022 - 09.2024
Server
Applebee's
09.2022 - 06.2023
Cashier
Slice House
09.2022 - 04.2023
Server
Mado
05.2021 - 12.2021
3rd Year - Law
International Macedonia University