Dilcia Osorio
Kissimmee
Summary
Motivated college student and hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Currently enrolled and seeking opportunity to apply skills in database management, spreadsheet and other computer applications to meet challenging work assignments and support management team. Excellent at communicating, writing and editing. Keen attention to detail and focused on meeting deadlines.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Shift Manager
Chick Fil A
07.2021 - Current
- Enforce safety and sanitation regulations
- Discuss with management or subordinates to resolve worker problems, complaints, or grievances
- Set up and adjust machines and equipment
- Check to ensure that appropriate changes were made to resolve customers' problems
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Calculate total payments received during a time period, and reconcile this with total sales
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately
- Sort, count, and wrap currency and coins
- Supervise others and provide on-the-job training
- Count money and audit money drawers
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems
- Assign employees to specific duties.
Restaurant Hostess
Rancho Chico
01.2021 - 07.2021
- Promptly greeting guests when they arrive at the restaurant
- Inquiring about the size of the guest party and seeing if they have any seating preferences
- Booked reservations for customers
- Took phone orders and helped customers with whatever they requested or needed.
Education
ASSOCIATE OF SCIENCE - CRIMINAL JUSTICE
VALENCIA COLLEGE
ST. CLOUD, FL 08.2024 - 08.2025
HIGH SCHOOL DIPLOMA -
SAINT CLOUD HIGH SCHOOL
ST. CLOUD, FLSkills
- Microsoft Word
- Excel
- Typing
- Spanish
Timeline
ASSOCIATE OF SCIENCE - CRIMINAL JUSTICE
VALENCIA COLLEGE
08.2024 - 08.2025
Shift Manager
Chick Fil A
07.2021 - Current
Restaurant Hostess
Rancho Chico
01.2021 - 07.2021
HIGH SCHOOL DIPLOMA -
SAINT CLOUD HIGH SCHOOL