Dileep Kumar Davuluri
Louisville,KY
Summary
ServiceNow developer with extensive experience at Claritev, focusing on automating procurement workflows and improving user experiences. Proficient in REST integrations and workflow optimization, delivering customized solutions through effective stakeholder collaboration. Committed to driving efficiency and ensuring compliance, utilizing agile methodologies to achieve significant results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
ServiceNow Developer
Claritev
Chicago, Remote
07.2024 - Current
- Designed and configured ServiceNow Procurement Service Management (PSM) solutions to support end-to-end Source-to-Pay (S2P) processes.
- Developed automated purchase requisition and purchase order workflows using Flow Designer, business rules, and approval policies.
- Implemented supplier onboarding workflows, including document validation, approvals, compliance checks, and vendor record creation.
- Built invoice management workflows ensuring financial controls, audit compliance, and approval routing.
- Developed REST and SOAP integrations between ServiceNow and ERP systems (SAP, Oracle, Ariba) using IntegrationHub and scripted APIs to streamline data exchange.
- Configured inbound/outbound API integrations for vendor master synchronization and PO status updates.
- Identified workflow optimization opportunities, enhancing user experience and minimizing manual procurement processing time.
- Worked directly with East Coast clients and procurement stakeholders to gather requirements, resolve system issues, and deliver tailored S2P solutions.
- Led a small development team, providing technical guidance, code reviews, and best-practice recommendations aligned with ServiceNow standards.
- Client: Claritev, Chicago (Remote)
- Environment/Tools: ServiceNow Platform, JavaScript, Glide API, ServiceNow Studio, Flow Designer, UI Policies, Client Scripts, Business Rules, Script Includes, Workflow Editor, REST/SOAP Integrations, Performance Analytics, Agile/Scrum.
ServiceNow Admin
Duracell
Chicago, Remote
01.2024 - 07.2024
- Administered ServiceNow ITSM modules including Incident, Request, Problem, Change, and Knowledge Management.
- Managed users, roles, groups, and assignment rules to enforce access control and security policies.
- Configured and maintained Service Catalog items, Record Producers, variables, and forms to enhance data quality and ensure accurate request fulfillment.
- Configured and maintained notifications, SLAs, and escalation rules to support operational tracking.
- Created Flow Designer automations and scripted fixes to streamline ticket handling processes.
- Performed platform maintenance including data imports, table updates, module configuration, and scheduled job monitoring.
- Supported ServiceNow upgrades and patches, including pre- and post-upgrade validation.
- Developed reports, dashboards, and Performance Analytics views to provide actionable insights for service and operations teams.
- Worked with process owners and support teams to configure workflows aligned with ITIL practices.
- Served as primary contact for Duracell's IT support while working remotely from Chicago.
- Environment/Tools: ServiceNow ITSM, CMDB, Service Catalog, Flow Designer, Performance Analytics, Notifications/SLAs, JavaScript, Assignment Rules, Agile/Scrum.
ServiceNow Admin
V-Soft Consulting
, India
01.2021 - 07.2023
- Administered day-to-day ServiceNow ITSM operations, supporting Incident, Request, Problem, Change, and Knowledge Management to ensure stable and reliable IT service delivery.
- Managed user accounts, roles, groups, and access controls, enforcing ACLs and security policies to meet audit and compliance requirements.
- Configured and maintained forms, fields, layouts, and related lists to improve data quality and user experience across ITSM modules.
- Built and supported UI Policies, Client Scripts, and Business Rules to enforce data validation, automate field behavior, and standardize ticket handling.
- Created and maintained Service Catalog items, Record Producers, variables, and approval workflows, streamlining employee and IT request fulfillment.
- Supported Change Management by creating, reviewing, and tracking Change Requests, ensuring adherence to governance and release processes.
- Developed Flow Designer automations for common IT processes, such as request routing, approvals, and notifications, to minimize manual workload.
- Supported CMDB operations by creating, updating, and validating Configuration Items (CIs) and relationships, ensuring accurate dependency mapping for ITSM and reporting.
- Monitored and resolved ServiceNow incidents and user issues, performing root-cause analysis to identify and address recurring platform or configuration problems.
- Configured and maintained notifications, SLAs, and escalation rules to ensure timely communication and compliance with service targets.
- Created reports and dashboards to track incident volumes, SLA performance, backlog trends, and service health for operational teams and management.
- Maintained update sets and configuration records to ensure controlled promotion of changes between environments.
- Collaborated with developers, administrators, and process owners to implement enhancements, resolve issues, and improve platform stability.
- Participated in Agile sprint ceremonies, contributing to backlog grooming, sprint planning, and delivery of assigned ServiceNow tasks.
- Client: V-Soft Consulting, India
- Environment/Tools: ServiceNow ITSM, CMDB, Service Catalog, Flow Designer, UI Policies, Client Scripts, Business Rules, Reports/Dashboards, JavaScript, ACL/Role Management, Agile/Scrum.
Education
Masters in Science - Information Technology Management
Campbellsville University
Campbellsville, KY05-2025
Bachelor's - Engineering
R.V.R & J.C College of Engineering
India05-2022
Skills
- ServiceNow ITSM and service catalog
- Incident and problem management
- Change and knowledge management
- Workflow editor and flow designer
- Performance analytics and dashboards
- Record producers and approval workflows
- JavaScript and Glide API
- Client scripts and UI policies
- Business rules and script includes
- Scheduled jobs and update sets
- ServiceNow Studio and REST integrations
- SOAP integrations and LDAP
- Single sign-on (SSO) and access control
- Workflow automation and task automation
- SLA automation and tracking
- KPI monitoring and performance analytics widgets
- Agile methodologies and Scrum practices
- JIRA project management and Confluence documentation
- Version control and platform upgrades
- Patch management and security compliance
- User management and role management
- Troubleshooting and debugging techniques
- Process optimization strategies
Certification
- ServiceNow Certified System Administrator, 27129958
- ServiceNow Certified Application Developer, 27372483
- Certified Implementation Specialist - Software Asset Management, 529602470
- Certified Implementation Specialist - Hardware Asset Management, 27489274
Timeline
ServiceNow Developer
Claritev
07.2024 - Current
ServiceNow Admin
Duracell
01.2024 - 07.2024
ServiceNow Admin
V-Soft Consulting
01.2021 - 07.2023
Masters in Science - Information Technology Management
Campbellsville University
Bachelor's - Engineering
R.V.R & J.C College of Engineering