Dileepa Gamage
Gibsonia,USA
Summary
Banking professional with 12+ years of experience at Bank of Ceylon - Sri Lanka, across teller operations, account management, loan/credit processing, and customer service. Proven ability to handle high volume cash transactions, maintain accurate account records, support loan and credit operations, and deliver exceptional service to diverse customers. Skilled in regulatory compliance, fraud prevention practices, account opening procedures, and daily cash drawer balancing. Strong customer service orientation with a track record of resolving issues professionally and promoting banking products based on customer needs. Completed Certificate Level at the Institute of Bankers of Sri Lanka (IBSL), providing foundational knowledge in banking operations, finance, accounting, and compliance.
Overview
21
21
years of professional experience
Work History
Childcare Assistant Teacher
Doodle Bugs Early Childhood Learning Center
Mars, PA
11.2022 - Current
- Supported early childhood development by implementing structured lesson plans and engaging activities.
- Fostered a safe and nurturing environment, enhancing children's social and emotional growth.
- Encouraged children's emotional growth through appropriate guidance techniques.
- Communicated effectively with parents about children's development, ensuring strong family engagement.
- Assisted in maintaining classroom organization, promoting a conducive learning environment.
- Promoted health and safety protocols, maintaining a clean and safe space for children to explore.
- Facilitated conflict resolution between students using effective strategies. between students using effective problem solving strategies.
- Managed conflict resolution between students using effective problem solving strategies.
Teller
PNC Bank
Gibsonia, PA
01.2026 - 05.2026
- Assisted customers with account inquiries, providing exceptional service and resolving issues promptly.
- Processed customer transactions efficiently, ensuring accuracy and compliance with bank policies.
- Maintained cash drawer integrity by regularly balancing and reconciling funds to prevent discrepancies.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Educated customers on use of banking website and mobile apps.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
Banking Executive Officer
Bank Of Ceylon
Colombo, Sri Lanka
01.2016 - 01.2018
- Managed day-to-day account operations for retail and corporate clients including opening/closing accounts, updating account details, resolving customer requests, executing transfers, and maintaining accurate account records.
- Handled loan account maintenance, repayments and reconciliations, scheduled and processed loan disbursements, recorded payments, tracked overdue accounts, and coordinated with loan recovery team.
- Managed loan account maintenance, repayments, reconciliations, and disbursements, ensuring timely processing and accuracy while coordinating with loan recovery team on overdue accounts.
- Supported loan recovery operations by contacting delinquent borrowers, negotiating repayment plans, tracking overdue payments, and preparing recovery and reminder notices.
- Liaised with branch staff, customers, and senior management to clarify credit terms, resolve account or loan-related queries, and ensure client satisfaction.
- Delivered financial guidance to customers on loan products, terms, interest schedules, and repayment options, enhancing customer understanding of bank's credit services.
- Maintained confidentiality and complied with internal controls, regulatory requirements, and bank policies in all credit and account handling operations.
- Assisted in training and mentoring junior staff on credit processing procedures, loan recovery workflows, account handling standards, and customer service protocols.
Banking Junior Executive Officer
Bank Of Ceylon
Colombo, Sri Lanka
01.2011 - 01.2016
- Conducted daily account operations tasks: account opening, customer onboarding, updating account information, maintaining client records, handling account closures, and responding to customer requests.
- Processed loan and credit related transactions, including loan disbursements, repayments, balance adjustments, passes, and loan account maintenance, under supervision of senior officers.
- Managed branch cash operations: handled cash receipts, withdrawals, check cashing, deposit slip preparation, teller drawer balancing, and end of day cash reconciliation.
- Verified customer identity and account status before processing transactions to ensure accuracy in cash disbursements and deposits, contributing to secure and reliable account management.
- Assisted customers with routine account inquiries by providing account balances, transaction histories, fee information, and guidance on bank products and services to enhance customer satisfaction.
- Supported branch operations during peak hours by efficiently managing high volumes of customer transactions, ensuring accuracy and compliance while minimizing wait times.
- Maintained compliance with internal policies, audit standards, and regulatory requirements for cash handling, documentation, and account management.
Banking Assistant / Cash Teller
Bank Of Ceylon
Colombo, Sri Lanka
09.2005 - 01.2011
- Acted as a front-line bank representative, greeting customers, verifying identity, providing customer service, and guiding customers through deposit and withdrawal processes.
- Handled cash and negotiable instruments: processed deposits and withdrawals, cashed checks, managed currency exchanges, issued cashier's checks or money orders, and processed other payment instruments.
- Processed account opening requests: collected customer information, verified identity and documentation, initiated new accounts (checking, savings, Fixed Deposits), explained account terms, and ensured compliance with bank policies.
- Managed ATM-related operations: loaded/reconciled ATM cash, resolved basic ATM issues, assisted customers with ATM withdrawals or deposits, and ensured accurate record-keeping.
- Addressed customer inquiries about account balances, transaction history, basic bank services provided clear explanations, resolved issues, referred complex queries to senior staff.
- Maintained cash drawer accuracy: counted cash at shift start and end, balanced register, reconciled discrepancies, and ensured secure cash handling according to bank policies.
- Delivered courteous and professional customer service, represented the bank positively, maintained confidentiality of customer financial data, and supported branch operations as needed.
Education
Certificate in Banking & Finance (CBF) - Banking and Finance
Institute of Bankers in Sri Lanka
Colombo, Sri LankaHigh School Diploma - undefined
Sirimavo Balika College
Colombo, Sri Lanka08-2002
Skills
- Cash Handling & Drawer Balancing
- Customer Transactions Processing
- Check Cashing & Verification
- Account Opening & Maintenance
- Loan Payment Posting
- ATM Operations & Reconciliation
- Fraud prevention strategies
- Fraud Prevention
- Core Banking Systems
- Customer Service & Communication
- Excellent time management skills
- Strong work ethic
Timeline
Teller
PNC Bank
01.2026 - 05.2026
Childcare Assistant Teacher
Doodle Bugs Early Childhood Learning Center
11.2022 - Current
Banking Executive Officer
Bank Of Ceylon
01.2016 - 01.2018
Banking Junior Executive Officer
Bank Of Ceylon
01.2011 - 01.2016
Banking Assistant / Cash Teller
Bank Of Ceylon
09.2005 - 01.2011
High School Diploma - undefined
Sirimavo Balika College
Certificate in Banking & Finance (CBF) - Banking and Finance
Institute of Bankers in Sri Lanka