Dilene Mendez Santos
Lawndale,CA
Summary
Driven professional with a proven track record in customer service and sales, excelling in roles at Smart And Final and Boot Barn. Demonstrates exceptional organizational abilities and expertise in POS systems, alongside a commitment to enhancing customer satisfaction and loyalty. Achieved top sales numbers through effective communication and problem-solving skills. Punctual and honest cashier with solid background in POS environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
Smart And Final
02.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
CNA Student
Ocean Point Nursing and Rehab Center
06.2024 - 08.2024
- Maintained a clean and safe environment, reducing the risk of infection and falls.
- Improved patient comfort by providing compassionate and empathetic care.
- Developed strong communication skills through active listening and effective verbal interactions with patients and colleagues.
- Delivered high-quality personal care services within the scope of practice as a CNA student, ensuring patient satisfaction.
Flooring Sales Specialist
Boot Barn
10.2020 - 02.2021
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
- Drove team revenue totals by bringing in top sales numbers.
- Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Associate of Science - Nursing
Santa Monica College
Santa Monica, CA06.2027
High School Diploma -
Lawndale High School
Lawndale, CA06.2021
Skills
- Customer Service
- Work Ethic and Integrity
- Patience and Empathy
- Telephone Etiquette
- Time management skills
- Organizational abilities
- Payment Processing
- POS Systems
- Professionalism
- Fast Learner
Certification
- CNA - Certified Nursing Assistant in Progress
- CPR- Certified by the American Heart Association BLS CPR and AED Certification
Social Media
I make personal videos with friends and family and have an understanding of how to gain views and online traffic on platforms like Tik tok and Instagram.
Languages
Spanish
Native or Bilingual
Timeline
CNA Student
Ocean Point Nursing and Rehab Center
06.2024 - 08.2024
Cashier
Smart And Final
02.2023 - Current
Flooring Sales Specialist
Boot Barn
10.2020 - 02.2021
Associate of Science - Nursing
Santa Monica College
High School Diploma -
Lawndale High School