Dillion Ketteman
Zeigler,IL
Summary
Dynamic professional with extensive experience at Heartland Coca-Cola, excelling in product promotion and customer engagement. Proven track record in optimizing merchandising displays and maintaining inventory accuracy. Skilled in cash handling and bookkeeping, consistently delivering exceptional service while enhancing product visibility and store organization. Committed to driving sales and improving customer satisfaction.
Overview
4
4
years of professional experience
Work History
Reset Representative
Heartland Coca-Cola
Du Quoin, IL
07.2023 - Current
- Realigned shelving to adhere to brand flow and planogram specifications.
- Added shelving in stores based on inventory requirements.
- Delivered displays to sales representatives for optimized merchandising.
- Constructed displays to improve product visibility.
- Labeled shelving to reflect designated product placements.
- Maintained cleanliness and organization of P.O.S room.
- Efficiently stocked products to ensure availability.
- Assisted with store merchandising as necessary.
Merchandiser
Heartland Coca-Cola
Du Quoin, IL
07.2022 - 07.2023
- Removed damaged, not-in-set, and discontinued products from displays and shelves.
- Monitored inventory levels to ensure adequate stock on displays and sales floor.
- Verified accurate product placement at correct locations with proper quantities.
- Addressed customer inquiries regarding merchandise, department information, and pricing.
- Cultivated strong vendor relationships to enhance business support.
- Maintained stocked and rotated coolers for optimal product availability.
- Collaborated with sales representatives to ensure proper construction and daily filling of new displays.
Area Supervisor
Ross
Carbondale , IL
02.2022 - 07.2022
- Organized product displays on shelves to enhance customer appeal.
- Provided high-quality customer service to improve satisfaction.
- Processed incoming shipments to ensure timely availability of merchandise.
- Assisted with merchandise placement on sales floor to maximize visibility.
- Balanced safe and completed nightly paperwork for accurate financial reporting.
- Operated cash register efficiently to facilitate smooth transactions.
- Managed employee shifts to optimize team performance and coverage.
Supervisor
Christmas Tree Shops
Carbondale, Illinois
11.2021 - 01.2022
- Provided customer service throughout day to enhance shopper experience.
- Received and processed shipments to ensure timely stock availability.
- Replenished sales floor to maintain optimal product display.
- Cleaned and organized shelving for improved accessibility.
- Trained new associates on operational standards and customer engagement.
- Maintained cleanliness of sales floor to uphold store standards.
- Executed cover protocols to ensure security and loss prevention.
Assistant Manager
Spirit Halloween
Carbondale, Illinois
08.2021 - 11.2021
- Delivered exceptional customer service around the clock.
- Trained new employees on store setup and point-of-sale systems.
- Logged shipments into inventory management system accurately.
- Executed bookkeeping tasks to maintain financial records.
- Facilitated store setup from construction to merchandise display.
- Organized products efficiently using planograms.
- Ensured compliance with COVID cleaning protocols.
Education
Bachelor of Science - Digital Cinematography
Full Sail University
Winter Park, FL02.2020
High School Diploma -
Bryan County High School
Pembroke, GA05.2017
Skills
- Telephone etiquette
- Customer engagement
- Communication skills
- Sales expertise
- Food preparation and safety
- Bookkeeping
- Product promotion
- Point of sale knowledge
- Cash handling
- Menu memorization
- Hospitality service expertise
- Stocking and replenishing
Timeline
Reset Representative
Heartland Coca-Cola
07.2023 - Current
Merchandiser
Heartland Coca-Cola
07.2022 - 07.2023
Area Supervisor
Ross
02.2022 - 07.2022
Supervisor
Christmas Tree Shops
11.2021 - 01.2022
Assistant Manager
Spirit Halloween
08.2021 - 11.2021
Bachelor of Science - Digital Cinematography
Full Sail University
High School Diploma -
Bryan County High School
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