DILLON ALLBERT
Jackson,TN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Outreach/ Case Manager
West Tn Coc
Jackson , Tn
06.2025 - 02.2026
- Assessed client needs through comprehensive interviews and evaluations.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Participated in community events to promote services and engage with public.
- Coordinated homeless outreach with local churches and agencies to assess individuals needs and offer housing assistance.
- Documented case notes and maintained accurate client records regularly.
- Provided case management services including intake, assessment, advocacy, referral, and home visits.
Supervisor/Client Manager
Reynold’s And Sons
Jackson , TN
08.2023 - Current
- Maintain a positive and growing relationship with clients while providing normal maintenance services and additional floor services.
- Schedule and facilitate jobs with site Operations Manager to ensure quality and timely services.
- Communicate and facilitate tasks with team members while providing solutions to maintenance issues and team chemistry.
- Create employee schedules, manage hours log using Google Sheets, and process daily paperwork.
- Repair, clean, and operate floor cleaning equipment.
- Provide hands-on assistance to team members, including, cleaning, dusting, mopping, and trash removal.
Service Manager
BOB'S HOUSE OF HONDA
Jackson, TN
05.2018 - 07.2023
- Confer with customers to understand service needs and write up accurate orders
- Keep customers satisfied and loyal by completing timely and accurate deliveries
- Move goods between warehouse locations according to shipment and storage needs
- Operate a multi-line phone with a friendly and polite approach to engage callers and deliver exceptional customer service
- Submit, process, and file warranty claims as well as service tickets.
Forklift Operator/ Shipping Team Leader
US Farathane Corporation
Jackson
05.2016 - 01.2018
- Picked orders from storage, wrapped and staged for shipments
- Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading
- Transported, loaded, unloaded and stacked materials.
Maintenance Worker
Aloha Pools and Spas
Jackson
09.2013 - 05.2015
- Cleaned building floors, gathered and emptied trash receptacles and re-stocked chemical areas
- Cleaned swimming pools and tested water to pinpoint chemical supplements needed for optimum water chemistry and sustained cleanliness
- Assisted customers with product sales as well.
Groundskeeper
Jackson National Golf Club
Jackson
03.2011 - 03.2013
- Safely operated walk mowers and fairway equipment to maintain grounds
- Maintained sand traps, picked driving range, and cleaned golf carts for the next customer.
Education
GED -
Tennessee Technology Center At Jackson
Jackson, TN03.2010
Emerge School of Transformation- coaching and mentoring program -
Jackson, TNSkills
- Interpersonal skills
- Training and mentoring
- Operations Management
- Customer service
- Communication and presentation
- Critical thinker
- Excellent leadership skills
- Computer-savvy
Ministrycalling
My purpose is to equip, empower and train others to lead a life of honesty and integrity, so that they can impact the world around them. My passion is to lead others into intimate encounters with God, teach them how to develop a relationship with Jesus, and Pastor a generation that will reveal the glory of God in the earth.
Ministryexperience
I have served as a Celebrate Recovery ministry leader for over six years, as well as an Administrative scheduler, served on the worship team, and fulfilled the role of Lead Usher for more than five years with Love and Truth Church.
Timeline
Outreach/ Case Manager
West Tn Coc
06.2025 - 02.2026
Supervisor/Client Manager
Reynold’s And Sons
08.2023 - Current
Service Manager
BOB'S HOUSE OF HONDA
05.2018 - 07.2023
Forklift Operator/ Shipping Team Leader
US Farathane Corporation
05.2016 - 01.2018
Maintenance Worker
Aloha Pools and Spas
09.2013 - 05.2015
Groundskeeper
Jackson National Golf Club
03.2011 - 03.2013
GED -
Tennessee Technology Center At Jackson