Dillon Haley
Jeannette,PA
Summary
Results driven multi-unit leader with a strong history of effectively leading teams to achieve sales and profit targets, improve operations, and enhance the guest experience. Experienced in driving business growth, building strong relationships, and leading high-performing leaders through great development. Committed to operational excellence in all units to achieve all goals set by the brand.
Overview
13
13
years of professional experience
Work History
District Manager
Chipotle Mexican Grill
04.2020 - Current
- Responsible for the overall successful operation of 10 locations with annual sales of $36M with the highest sales volume and year over year growth in our region of 50 districts
- Lead a team of 20 store managers and assistants responsible for over 350 employees
- Responsible for all recruitment and development of future leaders
- Increased profit margins by effectively controlling budget and overhead through food and labor management
- Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards and operational excellence.
- Oversaw successful store openings, coordinating staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Developed and executed strategic plans for underperforming stores, turning around sales figures and profit margins
- Fostered an environment of open communication between management teams across the district to share best practices in operations and problem-solving techniques.
- Developed 5 Certified Training Managers, 7 Restaurateurs, and 4 District Managers within my District
Certified Training Manager
Chipotle Mexican Grill
10.2017 - 05.2020
- Directly responsible for the training and development of all external leadership hires for entire pittsburgh area
- Trained and developed 2 external District Managers, 9 General Managers, 4 assistant managers and many hourly leaders
- Mentored 4 GMs at low performing stores
- Led 2 New Store Openings as the training coordinator
- Led primary location to 30% comp sales for 2 years straight
- Managed all aspects of daily operations, including managing budgets, inventory control, and labor spending.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Promoted a culture of accountability by setting clear expectations with direct follow up and created positive working environment for employees.
Heavy Equipment Operator
Anderson Excavating
02.2012 - 09.2017
- Operated excavators, bulldozers and dump trucks to transport heavy materials
- Specifically was part of teams building oil and gas well pads and compressor stations in WV and PA regions
- Was also a certified surface miner for WV coal mines excavation
- Ensured timely project completion with efficient execution of excavation, grading, and site preparation tasks.
- Adhered to heavy equipment safety and operation protocols, resulting in no complaints or incidents.
- Met project demands consistently through careful and consistent operation.
Education
Marshall University
Huntington, WVSkills
Multi-Unit Management
P&L Management
Strong Communicator
Leadership Development
Relationship Building
Action Planning
Timeline
District Manager
Chipotle Mexican Grill
04.2020 - Current
Certified Training Manager
Chipotle Mexican Grill
10.2017 - 05.2020
Heavy Equipment Operator
Anderson Excavating
02.2012 - 09.2017
Marshall University