Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dillon Kunst

Forsyth,MT

Summary

Diligent banking professional with exceptional attention to detail and superior ethics. Focused on balancing customer needs with bank security requirements and deadlines. Knowledgeable about regulatory requirements and protection protocols. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

First State Bank of Forsyth
Forsyth, MT
10.2023 - Current
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Updated databases with new and modified customer data.

Head Teller

First State Bank of Forsyth
Forsyth, MT
02.2022 - 10.2023
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
  • Greeted and assisted customers with professional, knowledgeable support for diverse banking needs.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Kept teller window areas clean, organized and fully stocked.
  • Reduced errors by double checking transactions.
  • Balanced bank's vault of daily cash for withdrawals and deposits.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Handled daily team scheduling.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Improved performance of teller line by updating and adjusting daily procedures.
  • Improved leadership skills through training and by receiving feedback.
  • Performed weekly and monthly maintenance of report logs and transaction sheets.

Bookkeeper/Scanning Coordinator

Picchioni's IGA
Forsyth, MT
09.2015 - 02.2022
  • Performed basic accounting, payroll and bookkeeping services to manage business operations.
  • Entered deposits, credit card charges and sales entries to facilitate cash management.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
  • Received and recorded cash, checks and transfers.
  • Prepared bank deposits by verifying and balancing receipts and sending cash and checks to the bank.
  • Recorded debit, credit and account transactions in computer spreadsheets and databases.
  • Completed price changes and maintained proper signage for product displays.
  • Addressed pricing discrepancies by researching original price and fixing inaccurate information.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Researched and prepared reports required by management or governmental agencies.

Education

Associate of Science - General Studies

Miles Community College
Miles City, MT
05.2012

Associate of Arts - General Studies

Miles Community College
Miles City, MT
05.2012

Skills

  • Transaction Verification Proficiency
  • Cash Handling Experience
  • Bookkeeping and Accounting Proficiency
  • 10-Key Data Entry
  • Multiple Priorities Management
  • Cash Shipment Balancing
  • Verbal and Written Communication
  • Complex Problem-Solving
  • Goal-Oriented
  • Attention to Detail
  • Electronic Banking Knowledge
  • Inter-Department Collaboration
  • Problem Resolution
  • Customer Outreach
  • Paperwork Processing
  • Problem-Solving Abilities
  • Inbound And Outbound Calling

Timeline

Customer Service Representative

First State Bank of Forsyth
10.2023 - Current

Head Teller

First State Bank of Forsyth
02.2022 - 10.2023

Bookkeeper/Scanning Coordinator

Picchioni's IGA
09.2015 - 02.2022

Associate of Science - General Studies

Miles Community College

Associate of Arts - General Studies

Miles Community College

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Dillon Kunst