Summary
Overview
Work History
Education
Skills
Competitive Fishing Tournaments
Timeline
Generic

Dillon McMillan

Summary

Proven leader with a track record of enhancing customer satisfaction and team performance at Connell Furniture. Skilled in operations management and verbal communication, adept at resolving conflicts and driving cross-functional teamwork. Achieved significant improvements in service delivery and business performance, demonstrating exceptional problem-solving and staff development abilities.

Overview

9
9
years of professional experience

Work History

Manager

Connell Furniture of Palm Bay Inc.
08.2022 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Manager

Connell Furniture of Melbourne Inc.
05.2020 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Sales Associate

Connell Furniture of Vero Beach Inc.
08.2019 - 05.2020
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Maintained exceptional non-merchandise numbers

Lumber Yard Associate

Seminole Supply Co.
01.2016 - 05.2016
  • Achieved smooth operations during high-volume periods through effective communication with coworkers and supervisors alike.
  • Safely operated heavy machinery such as forklifts and loaders, minimizing accidents within the workplace environment.
  • Facilitated faster order processing, accurately pulling material for customer orders.
  • Strengthened relationships with vendors, negotiating competitive pricing for materials and supplies.
  • Optimized space utilization within the lumber yard, arranging products according to size and type.

Education

High School Diploma -

Glades Day School
Belle Glade
05.2016

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management
  • Operations Management
  • Cross-Functional Teamwork
  • Performance Management
  • Sales Techniques
  • Policy Implementation
  • Sales management

Competitive Fishing Tournaments

I compete in local bass fishing tournaments. Fishing is apart of my family legacy. My late father, Jimmy McMillan, competed at the highest level of tournament fishing. Both of my older brothers still compete and travel around the United States to different tournaments. But, I only do it as a hobby and on my free time.

Timeline

Manager

Connell Furniture of Palm Bay Inc.
08.2022 - Current

Manager

Connell Furniture of Melbourne Inc.
05.2020 - Current

Sales Associate

Connell Furniture of Vero Beach Inc.
08.2019 - 05.2020

Lumber Yard Associate

Seminole Supply Co.
01.2016 - 05.2016

High School Diploma -

Glades Day School

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Dillon McMillan