Dillon Mersman
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
8
8
years of professional experience
Work History
Detail Manager
Main Street Dodge
01.2020 - Current
- Enhanced customer satisfaction by implementing efficient detailing processes and maintaining high-quality results.
- Established clear lines of communication between detail team members and other departments within the organization for seamless cooperation during projects requiring cross-functional collaboration.
- Promoted a positive work environment that fostered teamwork, resulting in higher employee engagement levels and reduced turnover rates among detailers.
- Handled delicate tasks such as paint correction or ceramic coating application with precision to meet or exceed client expectations consistently.
Detail Manager
Zeckford
01.2018 - 01.2020
- Enhanced customer satisfaction by implementing efficient detailing processes and maintaining high-quality results.
- Streamlined workflow for detail team members, resulting in increased productivity and timely project completion.
- Managed inventory and purchasing of cleaning supplies, ensuring adequate stock levels while minimizing costs.
- Trained new hires in proper detailing techniques and company policies, leading to consistent service quality across the team.
Wait Staff Member
All Slabbed Up Bbq
01.2016 - 01.2018
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
Education
Cannabis Cultivation - Cannabis
Metropolitan Community College - Kansas City
Kansas City, MO03.2024
Skills
- Inventory Control
- Resources Allocation
- Training and Mentoring
- Partnership Development
- Retail Operations
- Time Management
- Adaptability
- Team Leadership
- Problem Solving
- Inventory Management
- Organizational Skills
- Brand Management
Timeline
Detail Manager
Main Street Dodge
01.2020 - Current
Detail Manager
Zeckford
01.2018 - 01.2020
Wait Staff Member
All Slabbed Up Bbq
01.2016 - 01.2018
Cannabis Cultivation - Cannabis
Metropolitan Community College - Kansas City
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