Summary
Overview
Work History
Education
Skills
Timeline
Generic

Glenn CAMPBELL

Pittsburgh,PA

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

28
28
years of professional experience

Work History

Detail Manager

P&W BMW
Pittsburgh, PA
02.2005 - Current
  • Ensured customer satisfaction by providing excellent service and attention to detail.
  • Developed, implemented and maintained detailed procedures for quality assurance.
  • Created reports that tracked progress towards goals and objectives.
  • Conducted regular reviews of staff performance to ensure high standards were met.
  • Collaborated with other departments to develop best practices for product delivery.
  • Resolved customer complaints in a timely manner while maintaining high levels of customer service.
  • Coordinated training sessions on new products and services as well as existing ones.

Detail Manager

Auto Bathouse
Monroeville, PA
06.2010 - 11.2011
  • Ensured customer satisfaction by providing excellent service and attention to detail.
  • Created reports that tracked progress towards goals and objectives.
  • Monitored sales trends and adjusted staffing levels accordingly.
  • Maintained accurate records of inventory levels, stock movements and customer orders.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assigned work and monitored performance of project personnel.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Developed, implemented and maintained detailed procedures for quality assurance.

School Van Driver

Action Transport
Pittsburgh, PA
01.2004 - 11.2005
  • Provided safe and reliable transportation for students to and from school, extracurricular activities, field trips.
  • Ensured that all safety regulations were met while driving the van.
  • Performed pre-trip inspection of vehicle before each trip.
  • Maintained the cleanliness of the van's interior and exterior.
  • Followed established routes and schedules to ensure timely pickups and drop-offs.
  • Communicated with parents or guardians regarding delays or changes in route or schedule.
  • Assisted in preparing daily reports on mileage, time spent driving, number of passengers transported.
  • Monitored passenger behavior within the van to ensure safety of all riders.

Laundry Attendant

Forbes Laundry
Pittsburgh, PA
03.1997 - 11.1997
  • Sorted and distributed clean linens, towels, and other items to designated areas.
  • Inspected linen for tears or stains and treated them accordingly.
  • Operated washing machines, dryers, extractors, and other laundry equipment.
  • Monitored washing machine cycles to ensure proper treatment of fabrics.
  • Removed lint from dryer screens after each load.
  • Maintained records of all laundry services provided in logbooks.

Labor Worker

Spanello Construction
Pittsburgh, PA
01.1996 - 12.1996
  • Loaded and unloaded materials onto trucks for transport to job sites.
  • Assisted in the installation of concrete forms, rebar, and mesh for reinforced concrete structures.
  • Maintained tools and equipment used onsite.
  • Transported heavy construction materials from one location to another using forklifts or other material-handling equipment.
  • Removed debris from construction sites with wheelbarrows and shovels.
  • Set up scaffolding around buildings or other structures to provide safe access for workers at elevated heights.
  • Cleaned up construction areas by sweeping away dust particles and debris.
  • Lifted heavy objects like beams, pipes, doors and windows during installation process.
  • Followed safety protocols when operating machinery or handling hazardous materials.
  • Measured out exact amounts of building materials needed for specific jobsites.

Education

Some High School - General Education

Schenley Highschool
Pittsburgh, PA

Skills

  • Team Management
  • Training and mentoring
  • Retail Operations
  • Partnership Development
  • Customer Service
  • Project Planning
  • Employee Development
  • Process Improvement
  • Reliability
  • Time management abilities
  • Performance Evaluation
  • Organizational Skills
  • Multitasking
  • Decision-Making
  • Effective Communication

Timeline

Detail Manager

Auto Bathouse
06.2010 - 11.2011

Detail Manager

P&W BMW
02.2005 - Current

School Van Driver

Action Transport
01.2004 - 11.2005

Laundry Attendant

Forbes Laundry
03.1997 - 11.1997

Labor Worker

Spanello Construction
01.1996 - 12.1996

Some High School - General Education

Schenley Highschool

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Glenn CAMPBELL