Dillon O'Connor
Tampa,Florida
Summary
Dynamic sales representative with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure and closes deals.
Overview
5
5
years of professional experience
Work History
Sales Agent
Elite Insurance Partners
05.2023 - 10.2023
- Increased sales and customer satisfaction through personalized servicing
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Uncovered pain points of customers and guided them to the right product and closed the sale
- Used Salesforce CRM software to record personal information and purchases of contacted prospects.
- Used Microsoft Office to create documents, track sales, send emails and update calendar daily
- Dialing outbound and taking inbound calls up to 200 per day
- A deep understanding of business to consumer model
Outside Sales Representative
Terminix
01.2022 - 04.2023
- Met existing customers to review current services and generate sales through upselling.
- Developed and implemented sales strategies to increase profits.
- Negotiated contracts with clients and developed relationships with key personnel.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Presented professional image consistent with company's brand values.
- Maintained 5-8 appointments daily through prospecting.
- Closing inbound leads at 37% and self generated sales at 20%
Server/Bartender
Tampa Bay Brewing Company
11.2019 - 11.2021
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Supported needs of 12- person wait staff who attended to specific needs of countless customers daily for the brewpub with social relevancy and intentionality.
Valet
Safeway Parking Enterprises
02.2019 - 06.2019
- Drove varied vehicles, including luxury and sports models, safely and legally.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Parked and retrieved 100s of vehicles for customers to protect lot access and prevent damage to customers' vehicles.
- Handled cash, made accurate change and maintained balanced cash drawer.
Education
Bachelor of Science - Marketing
University of South Florida
Tampa, FL05.2021
Skills
- Inside and Outside Sales
- Problem-Solving Strengths
- Sales Expertise
- Prospecting Skills
- Persuasive Techniques
- Upselling Techniques
- Complex Problem-Solving
- Persuasive Negotiations
Accomplishments
- Top 20 sales representative in the region
- Sold $300,000+ in products and services
Timeline
Sales Agent
Elite Insurance Partners
05.2023 - 10.2023
Outside Sales Representative
Terminix
01.2022 - 04.2023
Server/Bartender
Tampa Bay Brewing Company
11.2019 - 11.2021
Valet
Safeway Parking Enterprises
02.2019 - 06.2019
Bachelor of Science - Marketing
University of South Florida
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