Dillon Powell
Cantonment,FL
Summary
Senior operations executive boosts operational efficiency and service levels to drive sustainable growth across sectors. Cross-functional collaborator and proactive executive leader with skills in policy development, tactical planning and operational problem-solving. Knowledgeable about promoting stakeholder engagement and building consensus to drive change.
Overview
6
6
years of professional experience
Work History
Vice President of Operations
Meraki Installers, LLC
2021.07 - Current
- Managed Construction, Customer Service, Procurement, Deal Progression departments for Solar, Roofing, HVAC, and Energy Reduction functions nation wide.
- Expanded operations from Florida into three additional states.
- Oversaw organization of over 600 employees.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Supported project management team for optimal performance.
- Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
Vice President of Customer Success
Meraki Installers, LLC
2021.04 - 2021.07
- Built Customer Success Department from 20 employees to over 100.
- Introduced in-house Roofing and HVAC operations.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
Director of Customer Success
Meraki Installers, LLC
2020.07 - 2021.04
- Leveraged CRM tools to manage all aspects of the customer journey, increasing visibility into each account's status and progress towards goals.
- Enhanced overall customer experience through consistent communication, feedback analysis, and process improvements.
- Developed and maintained long-term client relationships for increased retention and revenue growth.
- Led cross-functional teams in the design and execution of customer success initiatives, resulting in higher client satisfaction scores.
Operations Manager
Abeka
2019.07 - 2020.07
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Project Manager
Regions Bank
2018.10 - 2019.07
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Education
Bachelor of Arts - Business Management
Colorado State University - Global
Bachelor of Arts - Political Science
The University of West Florida
Pensacola, FLAssociate of Arts -
Pensacola State College
Pensacola, FLSkills
- Strategic planning and execution
- Organizational Development
- Cost analysis and savings
- Business Development
Timeline
Vice President of Operations
Meraki Installers, LLC
2021.07 - Current
Vice President of Customer Success
Meraki Installers, LLC
2021.04 - 2021.07
Director of Customer Success
Meraki Installers, LLC
2020.07 - 2021.04
Operations Manager
Abeka
2019.07 - 2020.07
Project Manager
Regions Bank
2018.10 - 2019.07
Bachelor of Arts - Business Management
Colorado State University - Global
Bachelor of Arts - Political Science
The University of West Florida
Associate of Arts -
Pensacola State College
Similar Profiles
Alexis WilberAlexis Wilber
Administrative Assistant Sr Level at Meraki Installers LLCAdministrative Assistant Sr Level at Meraki Installers LLC
DEAN HOLLEMANDEAN HOLLEMAN
Senior Buyer / Acting Director of Procurement at Meraki Installers LLCSenior Buyer / Acting Director of Procurement at Meraki Installers LLC
Chance WallaceChance Wallace
Manager of Northwest Operations at Meraki InstallersManager of Northwest Operations at Meraki Installers