Dillon Robertson
Leander,TX
Summary
12 years of customer-oriented managerial experience, while inspecting and maintaining various indoor and outdoor facilities. Monitored facility operations and overall performance of location and teammates. Maintained excellent customer relations both internally and externally. Continuous leadership positions demonstrate ability to work independently and self motivated to make decisions and resolve problems as they arise.
Overview
11
11
years of professional experience
Work History
General Manager
CubeSmart Self Storage
Cedar Park, TX
12.2015 - 12.2023
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Manager
Extra Space Storage
Austin, TX
07.2014 - 12.2015
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Assistant Manager
Family Dollar
Lehi, UT
02.2014 - 06.2014
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Store Manager
RadioShack
Orem, UT
01.2013 - 10.2013
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Education
Associate of Applied Science - Environmental Engineering
Austin Community College
Austin, TX05.2027
Skills
- Advertising and Marketing
- Workflow Planning
- Customer Relationship Management
- Staff Supervision
- Customer Retention
- Employee Development
- Data Review
- Exceptional Interpersonal Communication
- Operations Management
- Team Training and Development
- Project Planning
- Team Leadership
Timeline
General Manager
CubeSmart Self Storage
12.2015 - 12.2023
Manager
Extra Space Storage
07.2014 - 12.2015
Assistant Manager
Family Dollar
02.2014 - 06.2014
Store Manager
RadioShack
01.2013 - 10.2013
Associate of Applied Science - Environmental Engineering
Austin Community College