Dillon Shorter
Princeton,WV
Summary
Skilled Field Service Technician with a strong focus on troubleshooting, repair, and customer service. Proven ability to enhance client relationships through tailored solutions and professionalism. Strong standing relationships with current field service customers in the surrounding area.
Overview
9
9
years of professional experience
Work History
Field Service Technician
Carter Machinery
01.2023 - Current
- Diagnosed and repaired equipment issues to ensure optimal performance and minimize downtime.
- Documented service reports and maintenance logs to maintain accurate records of repairs performed.
- Engaged with customers to provide technical support, resolving inquiries and enhancing service relationships.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Followed safety procedures to avoid injuries in field.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
H-1 Helicopter Technician
United States Marine Corps
01.2018 - 01.2023
- Conducted thorough inspections and maintenance on helicopter systems to ensure operational readiness.
- Diagnosed mechanical issues utilizing advanced troubleshooting techniques and tools for timely repairs.
- Implemented process improvements that enhanced workflow efficiency and reduced turnaround times for repairs.
- Mentored junior technicians on best practices in helicopter maintenance, fostering skill development and safety awareness.
Sales Associate
Lowes Home Improvment
04.2017 - 01.2018
- Assisted customers in product selection and home improvement solutions.
- Maintained knowledge of store inventory and product features.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
Education
High School Diploma -
Princeton Senior High School
PrincetonField Service Apprenticeship -
Carter University
Salem, VASkills
- Troubleshooting and repair
- Problem-solving
- Customer service
- Courteous and professional
- Relationship building
Timeline
Field Service Technician
Carter Machinery
01.2023 - Current
H-1 Helicopter Technician
United States Marine Corps
01.2018 - 01.2023
Sales Associate
Lowes Home Improvment
04.2017 - 01.2018
High School Diploma -
Princeton Senior High School
Field Service Apprenticeship -
Carter University