Summary
Overview
Work History
Education
Skills
Timeline
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Dillon Wisdom

Skiatook

Summary

Passionate and knowledgeable Pokémon card seller with 2 years of experience in the trading card industry. Along with 2 Years of video games sells. Expertise in card valuation, customer service, and inventory management, with a commitment to delivering high-quality products and a positive customer experience. Seeking to continue building relationships with collectors and expand sales through online and in-person channels.

Overview

8
8
years of professional experience

Work History

EBay Seller

Self-employeed
08.2021 - Current
  • Managed inventory effectively, keeping track of stock levels and replenishing as needed to maintain optimum availability.
  • Operated an online store specializing in rare and collectible Pokémon cards through Ebay platform.
  • Conducted market research to stay up-to-date with card values, trends, and rarity to ensure competitive pricing and informed purchasing decisions.
  • Managed inventory, including listing, photographing, and cataloging cards for sale.
  • Maintained a feedback rating of 100% with eBay, Top Rated Seller indicating a high level of customer satisfaction.

Customer Service Representative

Lowes Home Improvment
09.2017 - 05.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Warehouse Picker

Amazon
11.2020 - 04.2021
  • Used scanners to quickly locate and track items in warehouse.
  • Collaborated with team members to achieve daily pick and pack goals.
  • Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
  • Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
  • Streamlined order processing with the effective use of barcode scanners and warehouse management software.

Education

High School Diploma -

Owasso Public School
Owasso, Oklahoma
05-2017

Skills

  • Strong negotiation skills
  • Online platforms
  • Listing optimization
  • Inventory management
  • Shipping
  • Pricing strategy
  • Tech-savviness
  • Customer service
  • Time management
  • Decision-making
  • Self motivation
  • Online marketing
  • Market research

Timeline

EBay Seller

Self-employeed
08.2021 - Current

Warehouse Picker

Amazon
11.2020 - 04.2021

Customer Service Representative

Lowes Home Improvment
09.2017 - 05.2024

High School Diploma -

Owasso Public School

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Dillon Wisdom