Dillyn Bowers
Middleville,MI
Summary
Accomplished Team Lead at Aspen Surgical with a proven track record in optimizing project execution and enhancing system scalability using IFS. Skilled in conflict resolution and relationship building, I have significantly improved customer satisfaction levels and team performance. My approach focuses on strategic planning and effective risk management, driving performance improvements across functions.
Overview
2
2
years of professional experience
Work History
Team Lead
Aspen Surgical
05.2024 - Current
- Directed project planning and execution, optimizing resource allocation and risk management.
- Provided technical direction, resolving complex issues and guiding architectural decisions.
- Developed technical roadmaps with Python, enhancing system scalability for project teams.
- Delivered project updates, maintaining transparency and managing expectations.
Shipping Clerk
Aspen Surgical
12.2023 - 05.2024
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Customer Experience Coordinator
TJX Companies
09.2022 - 08.2023
- Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Introduced personalized follow-up procedures after resolving complaints, increasing positive feedback from customers about their experiences.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
Education
Bachelor Of Business Administration -
Davenport University
Grand Rapids, MIThornapple Kellogg High School
Middleville, MI05.2023
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance monitoring
- Performance improvement
- Workplace safety
- Schedule management
- Key performance indicators
- Trend tracking
- Relationship building
Timeline
Team Lead
Aspen Surgical
05.2024 - Current
Shipping Clerk
Aspen Surgical
12.2023 - 05.2024
Customer Experience Coordinator
TJX Companies
09.2022 - 08.2023
Bachelor Of Business Administration -
Davenport University
Thornapple Kellogg High School
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