Dilma Cortez

• Assisted patients with daily living activities, ensuring comfort and safety.
• Developed personalized care plans in collaboration with healthcare professionals.
• Administered medications and monitored vital signs to ensure patient health.
• Provided emotional support and companionship to promote mental well-being.

outbound and inbound calling

• Managed customer accounts, ensuring accurate records and timely updates.
• Streamlined complaint resolution process to enhance customer satisfaction.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Followed up with customers about resolved issues to maintain high standards of customer service.

excellent customer service skills

inbound and outbound calling

worked in teams and word excell and microsoft word

received and sent emails

Used HIPAA Privacy act

updated medical insurance from patients

went over account information and balances left open

took large amount of payments over the secured phone line

practiced empathy

• Resolved customer inquiries through effective communication and problem-solving techniques.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• gave discounts to resolve unpaid balances ,and explained insurance BOBs to the patient