Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
CustomerServiceRepresentative
Dilsad vahora

Dilsad vahora

Passenger service agent
Des Plaines,ILLINOIS

Summary

Guest-oriented Reservation Agent with advanced-level reservation and customer service skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customers expectations and expand customer base. Friendly, organized and hardworking with strong skills Dedicated professional versed in handling airline check-in services and managing baggage activities. Efficient and hardworking with proactive attitude. Handles reservations and provides passengers with detailed travel information to resolve inquiries and foster satisfaction. Knowledgeable airport services professional with 8 years of progressive experience in the field. Good relationship-building and problem-solving abilities with a resilient and adaptable approach. Positive, upbeat and friendly team player. Outgoing Reservation Agent recognized for using up-selling techniques to Adept at educating incoming guests of facility amenities and providing guidance on entertainment and restaurant venues. Customer-oriented Reservation Agent with over 8 years of over all Airline Experience.Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes. Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering [Number] years of experience in [Industry]. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level passanger service agent position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. History includes managing customer service, sales and operational areas for Different type of airlines. Well-versed in ticketing, ramp and gate processes. Excellent communication, prioritization and multitasking abilities.

Overview

11
11
years of professional experience
1
1
Certification
4
4
years of post-secondary education

Work History

Passenger Service Agent

Southern express
O'Hare Airport , IL
12.2022 - Current
  • Processed reservations and issued travel and hotel vouchers.
  • Liaised with ramp agents to load and unload wheelchairs, strollers and gate-checked bags.
  • Pushed wheelchairs with passengers through terminal and gate areas to ease transport.
  • Oversaw employee work schedules and delegated daily assignments.
  • Managed gate, ramp and cabin services for each flight.
  • Protected passengers' baggage from loss, theft and damage through proper handling and oversight.
  • Carried and operated radio or pager to communicate with airport personnel.
  • Utilized PA system to announce departures and changes to landings.

Passenger Service Agent

Swissport International Ltd.
O'Hare Airport , IL
03.2017 - 01.2019
  • PresentI work with Passengers Service On Air Berlin
  • I Checked passport, Give them boarding passes I tare care of them if they have something trouble I help them every time
  • I work with very positive attitude
  • Greeted passengers and assisted with their inquiries.
  • Checked in passengers, assigned seats, and issued boarding passes.
  • Weighed luggage and collected fees for excess baggage.
  • Answered customer questions regarding flight information, airport amenities, and travel regulations.
  • Assisted customers with reservations, cancellations, and rebooking flights as needed.
  • Coordinated ground transportation services for arriving and departing passengers.
  • Assisted with loading and unloading of baggage from aircrafts onto conveyor belts.
  • Managed customer complaints in a professional manner while providing solutions to resolve issues.

Customer Service Associate

Rocky Mountain Chocolate Factory Inc.
Chicago, IL
06.2016 - 08.2017

As customer service agent my responsibility to provide best customer service with solved them issues and reaching the store goal every day...

Customer Service

Dunkin Donuts & Baskin Robbins
Cross Point, ILLINOIS
10.2015 - 01.2016
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Assisted with customer requests and answered questions to improve satisfaction.

Customer Service Agent Assistant

Toyota Company
Nadiad, Gujarat
02.2013 - 03.2015
  • Strengthened communication skills through regular interactions with others.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

GED -

Gujarat University of India
Gujarat, India
2010.05 - 2014.03

Skills

  • Flight Logs Proofing
  • Passenger Assistance
  • Check-In Procedures
  • Issuing Tickets
  • Security Screenings
  • Customer Service
  • Verbal and Written Communication
  • Problem-Solving
  • Accommodation Planning
  • Cash Management
  • Sales Expertise
  • Motivating Employees
  • Relationship Building
  • Safety Protocols and Procedures
  • Calm Under Pressure
  • Microsoft Office
  • Time Management
  • Team Collaboration

Certification

  • Association for Project Management (APM)

Languages

  • Can speak English & Hindi.
  • Timeline

    Passenger Service Agent

    Southern express
    12.2022 - Current

    Passenger Service Agent

    Swissport International Ltd.
    03.2017 - 01.2019

    Customer Service Associate

    Rocky Mountain Chocolate Factory Inc.
    06.2016 - 08.2017

    Customer Service

    Dunkin Donuts & Baskin Robbins
    10.2015 - 01.2016

    Customer Service Agent Assistant

    Toyota Company
    02.2013 - 03.2015

    GED -

    Gujarat University of India
    2010.05 - 2014.03
    Dilsad vahoraPassenger service agent