Dilum HETTIGODA
Euless,TX
Summary
Energetic and motivating leader with proven ability to effectively manage small to medium size hospitality businesses. Self-starter and strong independent worker. Highly adaptable to ever changing circumstances. Well experienced in developing and executing strategic business plans.
Dynamic Assistant Manager with a proven track record at Brite Buy Wines & Spirits, excelling in team leadership and customer service. Skilled in inventory management and staff training, I enhanced operational efficiency and improved customer satisfaction. Committed to fostering a collaborative environment while driving sales and optimizing performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Manager
Brite Buy Wines & Spirits
01.2023 - 07.2025
- Assisted in daily operations, ensuring smooth workflow and adherence to company policies.
- Supported team members by providing training on operational procedures and best practices.
- Coordinated schedules and resources to optimize team performance and project completion.
- Contributed to process improvements by identifying inefficiencies in daily tasks.
- Engaged with customers to address inquiries, enhancing overall service experience.
Warehouse Wines and Spirits, Sales and Customer Se
Werehouse
09.2021 - 09.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Evening Manager/supervisor/customer Service
Philippe Liquors
09.2018 - 12.2019
- Supervised evening operations, ensuring compliance with safety regulations and company policies.
- Managed inventory levels, coordinating stock replenishment to maintain product availability.
- Trained and mentored junior staff, enhancing team performance and service quality.
- Implemented efficient scheduling practices to optimize workforce allocation during peak hours.
- Oversaw customer service initiatives, resolving issues to enhance guest satisfaction and loyalty.
Manager/website Developer
Ninth Avenue Vintner,
06.2017 - 09.2018
- Oversaw daily operations to maintain efficient inventory control.
- Developed and implemented training programs to enhance staff knowledge of wine products.
- Streamlined customer service processes, improving response times and customer satisfaction.
- Collaborated with suppliers to negotiate favorable terms and maintain quality standards.
- Analyzed sales data to identify trends, informing strategic decisions for product offerings.
Garnet Liquors
Customer Service Associates
07.2016 - 05.2017
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Artist, Subway Restaurant
Senior Sandwich
07.2015 - 06.2016
- Created original artwork using various mediums to enhance visual appeal and convey artistic concepts.
- Collaborated with clients to understand their vision and translate ideas into compelling designs.
- Conducted research on current art trends to inform creative decisions and maintain relevance in projects.
- Organized and participated in local art exhibitions, showcasing personal work and engaging with the community.
- Assisted in curating gallery displays, ensuring an engaging visitor experience through thoughtful arrangement of artworks.
Wines & Liquors
Sales Lead/Customer Service NRS
08.2010 - 07.2015
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Education
Computer Science - IT Network Security
LaGuardia Community College
Long Island City, NY09.2009
High School Diploma -
Ananda College
Colombo, Sri Lanka04.2007
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Staff management
- Workload management
- Goal setting
- Retail operations
- Team building
- Employee scheduling
- Operations management
- Customer rapport
- Recruiting and interviewing
- Sales strategies
- Retail operations management
- Sales reporting
- Employee performance evaluations
- Orientation and training
- Employee performance evaluation
- Project management abilities
- Cost control
- Cost reduction
- Performance reviewing
- Financial management
- Business administration
- Google drive
- Employee supervision
- Product and service sales
- Inventory management
Certification
- QUALIFICATION HIGHLIGHTS
- New York City Food Protection Certificate.
- New York City Mobile Food Vendor License.
- ServSafe Managers Training Certification. 98%
- Dairy Queen Managers Training Program Phase 1 & 2.
- 12 Years Liquor Store Experience, broad knowledge of wines and spirits.
- Wset level 2 pass with Distinction
Timeline
Assistant Manager
Brite Buy Wines & Spirits
01.2023 - 07.2025
Warehouse Wines and Spirits, Sales and Customer Se
Werehouse
09.2021 - 09.2021
Evening Manager/supervisor/customer Service
Philippe Liquors
09.2018 - 12.2019
Manager/website Developer
Ninth Avenue Vintner,
06.2017 - 09.2018
Garnet Liquors
Customer Service Associates
07.2016 - 05.2017
Artist, Subway Restaurant
Senior Sandwich
07.2015 - 06.2016
Wines & Liquors
Sales Lead/Customer Service NRS
08.2010 - 07.2015
Computer Science - IT Network Security
LaGuardia Community College
High School Diploma -
Ananda College
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